Team Leader

3 weeks ago

Melbourne, Australia Hope Street Youth and Family Services Full time

About the role

Team Leader - First Response Whittlesea Youth Service - new role at purpose-designed facility

Hope Street Youth and Family Services
- Exciting Leadership opportunity in growth organisation
- Greenfield facility - establish your team at our purpose-designed, state of-the-art facility
- Leverage your experience and grow exemplary services for vulnerable youth in this demand area of outer Melbourne (vibrant and expanding municipality of Whittlesea)

**Benefits**:

- Full time with option to work over 9-day fortnight
- Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
- 5% Over award payment
- Generous development opportunities

We are seeking a determined and highly motivated Team Leader that can join the Program and Leadership team to deliver quality youth focused outcomes.

As the Team Leader of the First Response Youth Support Service, you will be part of an exciting and innovative new model and purpose-designed centre created to respond to youth homelessness via a place-based approach in the north-easterngrowth corridor of Melbourne. Our new centre located at South Morang, where you will be based, opens July/August 2024. Working with our Leadership and Operations teams you will establish the service delivery practitioner team and processes based on our successful Melton model to ensure exemplary service delivery to youth at risk of homelessness in this part of outer Melbourne.

You will be proactive in leading and managing two components of the service:

- A mobile outreach service
- A youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

- Provide leadership and direction to a high functioning Mobile Outreach team Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service;
- Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff; and
- Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact, help establish and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER
- Purpose-driven medium NFP organisation + A new purpose-built youth refuge under construction and due for completion July/August 2024 in South Morang
- A collaborative, dedicated, and highly motivated team focused on achieving positive outcomes with young people and young families.
- Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
- NFP salary packaging up to $18, 550 of your salary tax free
- Generous salary package of $98,553 - $103,013 inc. 5% over Award payment plus super
- 5 weeks of Annual Leave
- On-call duties shared amongst 5 staffs with minimum recall to sites.

ABOUT YOU

You will have:

- A bachelor’s degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.
- Minimum of 2 years’ experience in team leadership, supervision of staff and program development.
- Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
- Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
- Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
- Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

NEXT STEPS

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

Position Description : 2024.01.22 Team Leader Whittlesea PD
- Please download the position description.
- Please address your cover letter to: Hang Pham, Program Manager Northeast.
- We are shortlisting as received

PBA1Profession: #Community_Services

Sector: #Community_Support_Services, #Homelessness_and_Affordable_Housing, #Youth_and_Young_People

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