X2 - Service Centre

7 months ago


Sydney, Australia Mayday Recruitment Full time

$ 70,000 salary package
- Sydney CBD
- Work from home flexibilities

MAYDAY Recruitment is excited to be recruiting for a
**Call Centre Support Representative** to join a leading provider of insurance solutions, dedicated to delivering exceptional customer service and support.

As a Call Centre Support Representative, you will be responsible for ensuring customer satisfaction by providing support, answering inquiries, and resolving issues. Collaborate with teams to deliver excellent service and maintain strong client relationships.

**What's in it for you?**
- Full-time, Permanent role
- Monday to Friday, Rotating shift between 8am -7pm (initially 9am-5pm for the first few months)
- Work-life balance: work from home flexibilities
- Join a leading provider of insurance solutions committed to exceptional customer service.
- Enjoy a dynamic work environment that values integrity, persistence, authenticity, and collaboration
- $ 70,000 salary package
- Modern and conveniently located offices in Sydney CBD
- Build a long-term career and develop professionally within the business
- Employee Incentives and Rewards

**Main responsibilities include**:

- Provide timely and accurate information regarding our products, services, and policies.
- Resolve customer issues, complaints, and concerns in a professional and efficient manner.
- Collaborate with various teams such as New Business, Underwriting, Maintenance, Distribution, Product, and Commissions to address customer inquiries and provide effective solutions.
- Proactively identify opportunities to improve customer satisfaction and escalate complex issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Stay up-to-date with product knowledge and industry developments.
- Adhere to all relevant regulations and company policies.

***
- At least 12 months experience in a Call Centre or Call Centre environment
- Strong written and verbal communication skills
- Ability to work well in a team and collaborate with cross-functional departments.
- Excellent organizational and negotiation skills.
- Strong analytical abilities and attention to detail.
- Flexibility to adapt to changing schedules and rotating shifts.



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