Customer Success Technical Adoption Manager
3 months ago
**Customer Success Technical Adoption Manager**
**Why will you enjoy this new opportunity?**
Are you passionate about learning and leveraging VMware’s core products to help customers succeed? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping Federal Government organisations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.
Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey.
In the TAM role, no day is the same and you will never be bored You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. You will be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.
**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
During the first year, you will onboard into the TAM role and then work with your assigned customers.
- The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you
- You will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area.
- Within one month of working on assigned customers: be able to articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer
- Through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention:
- You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies
- Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
- Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
- Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption
- Present your achievements and customer progress regularly through Quarterly Business Review
- You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy
- If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives.
- In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs
**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
As part of the Customer Success Technical Adoption Management team, you will be working for a long-term period with a number of assigned strategic Federal customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.
The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following:
- Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide you
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