Desktop Team Lead

4 weeks ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan IT benefits include**:

- Opportunity for rapid growth in technical skills
- $5K technical certification bonus per annum ($1K per Cert)
- A strong culture underpinned by values that are truly lived every day
- Team of knowledgeable people to work with
- Amazing recognition programs - monthly culture awards, an all-expenses paid international trip and gift vouchers
- A focus on health and well-being with social clubs, sporting teams, team lunches, and more
- Discounted IT hardware and software products

**Your role**:
We are looking for an experienced Desktop Team Lead to lead a team of technical specialists for our key client in Brisbane. You will be providing an escalation point for staff issues, ensuring the Team is achieving their KPI’s and providing a technical sounding board as required.

The role also requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes. This will be a 5 days a week work from office position for first few months and will move to a hybrid working arrangement afterwards.

**Key activities**:

- Team Operational Management (Including Leave, Roster, On-Call, Queue Management, Ticket Execution as required)
- Technical Leadership & Escalation Point
- Provide L2/L3 support for service delivery teams and resolve technical issues
- Staff Management (Including 1:1’s, Personal Development Plans and Team Meetings)
- Team Capacity Management & Workload Balancing
- Ensuring Quality Delivery within Team
- Supporting Team Development through Coaching & Mentoring of Team Members
- Ensuring Staff Engagement Levels are on target
- Client SLA Management & Contract Adherence
- Development of ITIL Aligned Operational Processes
- Scheduling of onsite support at client locations
- Problem management
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Ensure service quality through technical competence and attention to detail

**Key skills required**:

- Minimum of two years in a leadership role and able to demonstrable experience in technical team management
- Minimum of 5 years work experience in a senior technical role
- Prior experiencing with consulting services
- Reasonable experience working within Enterprise IT systems
- Maintain effective stakeholder involvement and engagement with decision making process
- Problem Solver and analytical
- Demonstrated ability to train, coach and mentor staff
- Ability to delegate effectively
- Drives team accountability and collaboration

**Note**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT **is an equal opportunity employer.

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