Customer Service Officer

2 months ago


Regents Park, Australia Bayside Group Full time

The role is focused in taking calls and providing high level administrative support and clerical services to the NSW Ambulance. Some of the Key Responsibilities are:

- Provide advice and services to managers and staff on recruitment processes.
- Provide administrative support services including the processing of documentation associated with services.
- Provide high level administrative, clerical services and generation of Microsoft Word documentation.
- Handle and/or refer telephone enquiries regarding recruitment, related employment services matter, project implementation, learning and development programs.
- Maintain recruitment, human resources and other project information systems and related databases including data entry and standard management reporting.
- Extract data from StaffLink and other data sources and manipulate these data into relevant and specific reports.
- Conduct audits of data integrity and validity to ensure StaffLink information is current and robust.
- Manage, monitor, and report on key performance indicators as they relate to the position.
- Participate in a rotation through HR Officer roles within People & Culture and in all aspects of recruitment and selection panels.
- Preparation of training course material including templating, formatting, printing, binding and stapling.
- Preparing for training courses by booking facilities, arranging catering, course materials and technological equipment.
- Organization of training events, flights, accommodation and catering for course facilitators and events relating to People & Culture.
- Be willing to travel according to the needs of the Directorate

Reference Number: 200323

Profession: Call Centre & Customer Service

Date Posted: 20-Mar-2023



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