Customer Service Officer
2 months ago
The role is focused in taking calls and providing high level administrative support and clerical services to the NSW Ambulance. Some of the Key Responsibilities are:
- Provide advice and services to managers and staff on recruitment processes.
- Provide administrative support services including the processing of documentation associated with services.
- Provide high level administrative, clerical services and generation of Microsoft Word documentation.
- Handle and/or refer telephone enquiries regarding recruitment, related employment services matter, project implementation, learning and development programs.
- Maintain recruitment, human resources and other project information systems and related databases including data entry and standard management reporting.
- Extract data from StaffLink and other data sources and manipulate these data into relevant and specific reports.
- Conduct audits of data integrity and validity to ensure StaffLink information is current and robust.
- Manage, monitor, and report on key performance indicators as they relate to the position.
- Participate in a rotation through HR Officer roles within People & Culture and in all aspects of recruitment and selection panels.
- Preparation of training course material including templating, formatting, printing, binding and stapling.
- Preparing for training courses by booking facilities, arranging catering, course materials and technological equipment.
- Organization of training events, flights, accommodation and catering for course facilitators and events relating to People & Culture.
- Be willing to travel according to the needs of the Directorate
Reference Number: 200323
Profession: Call Centre & Customer Service
Date Posted: 20-Mar-2023
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