Product Owner CRM

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**_You are ready to make an impact with Analytics & Insights to support our people and _**_Corporate & Institutional customers _**:

- **_We are building digital capabilities _**_in our Salesforce CRM and for our customers _**_that enable faster data-driven decision making _**:

- **_Together we will establish a digital-first, consistent experience for our people and our customers _**

**See yourself in our team**:
Institutional Banking and Markets (IB&M) is responsible for managing the Group’s relationships with major corporate and government clients and institutional investors, and provides a full range of capital raising, transactional and risk management products and services. The division also performs an important internal role for the Group by providing equities, markets, lending and transaction banking execution capabilities to other CBA business units that allows them to capture opportunities with business customers.

IB&M has a clear vision and focus to extend customer relationships through innovation, data and digital platforms, building on our core capabilities. This role is within the Quants, Data, Analytics and Technology group, and the purpose of QDAT is to power, transform and grow IB&M. We have a broad mandate but primarily use scientific techniques to develop scalable and rich content to derive unique insights for institutional clients and internal bankers/product specialists, sales/traders. These capabilities enable IB&M to deliver on its purpose of combining global connectivity and capability for our clients.

**Do work that matters**

As CRM and Customer Analytics Product Owner will be partnering with a cross functional group including our Artificial Intelligence (AI) Centre of Excellence (COE). You will help develop and deliver analytics and insights to our people (in our Salesforce CRM) and to our customers direct. You will leverage internal and external data and work with your squad to identify and prioritise for impact.

More specifically you will;
- Work closely with the Digital Customer Crew Lead, the CRM & Customer Analytics delivery team, the AI COE and other Product Owners within the Digital Customer Crew to identify, quantify and prioritise squad backlog to deliver on the CRM & Customer Analytics objective and key results
- In consultation with frontline teams across IB&M, the AI COE team and Corporate & Institutional customers, define the product roadmap for CRM & Customer Analytics
- Identify priority use cases for predictive analytics & Generative AI that will drive the best customer and business value outcomes
- Act as a conduit across teams to ensure information flow, commitments can be delivered and escalation of risks, issues and dependencies
- Foster a culture of excellence, innovation, and continuous improvement, particularly in the context of digital experiences for our people and customers

**We are interested in hearing from people who have**
- Experience in delivering end-to-end solutions directly to business users, ideally in the financial services industry
- Experience using analytics tools to derive insights
- Understanding of Artificial Intelligence capability including predictive analytics and generative AI
- Established experience with CRMs, APIs and data platforms preferred
- Practical experience in either Institutional banking products (lending, transaction banking) or financial markets products and relationship driven business models is advantageous
- Developed analytical skills to allow our business to maximise profitable growth and customer satisfaction outcomes.
- The ability to navigate a complex domain and engage with stakeholders across all levels.
- An innate ability to effectively communicate with all stakeholders from sales to technical leadership groups.
- Self-starter with strong attention to detail with a passion and understanding for banking products and services

**Your Development**

We offer great opportunities for growth within the organisation. Whether you aspire to move across the organisation or into a leadership role, demonstrating our values and capabilities is key to your development.

Join us and make a difference at CommBank.

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Advertising End Date: 06/06/2024

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