Access Officer

7 months ago

Burleigh Heads, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Access Officer.
- APS3 equivalent 37+ p/h + super
- Located in Robina, Queensland
- Up to 6 months & 12 months with potential to extend, pending business and performance requirements.

**About the Team**
Join the National Access and Reassessment Branch where we are dedicated to ensuring fair and timely assessments for individuals seeking access to disability services. Our team works collaboratively to uphold the principles of fairness, transparency, and efficiency in every assessment and reassessment we undertake.

**About the Role**
As an APS3 Access Officer, you will play a pivotal role in the assessment process, ensuring all documentation is reviewed and processed in alignment with relevant policies and legislation. You'll provide essential support to both internal and external stakeholders, offering clear guidance and assistance regarding access and eligibility inquiries. This role involves a combination of administrative tasks, customer service duties, and basic research and analysis activities.
- Reviewing, processing, and assessing documentation to facilitate access decisions.
- Maintaining records and ensuring compliance with organisational standards and policies.
- Managing incoming and outgoing correspondence effectively.
- Conducting basic research and analysis as required.

**About you**
To thrive in this role, you need:

- Computer literacy and proficiency in Microsoft programs (Outlook, Excel, Word).
- Strong attention to detail and ability to follow processes and instructions.
- Excellent customer service skills.
- Previous experience in service delivery environments.
- Administrative experience.
- Be able to pass and hold a national police check and worker screening check.
- Must be an **Australian Citizen.

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