Communication and Engagement Officer, Aps Level 4

3 weeks ago


Canberra, Australia Department of Industry, Science, Energy & Resources Full time

**Job no**: 512860

**Employment type**: Ongoing

**Location**: Canberra

**Categories**: APS Level 4, Administration, Customer service, Call centre

**About the department**:
The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

**About the team**:
The Department of Industry, Science and Resources (DISR) has a Shared Services Hub that provides payroll shared services to 12 Australian Government agencies. The Client Engagement team manages communication and engagement between the Hub and its government clients.

**The opportunity**

The Client Engagement team seeking to engage an APS4 Communication and Engagement Officer to contribute to managing its client relationships.

**What’s in it for you?**

**What you will do**:
Communication
- Source content to produce our bi-monthly electronic newsletter
- Liaise with internal and external stakeholders on moderately complex operational and administrative matters.

Client Engagement
- Provide coordination, facilitation and secretariat functions for engagement meetings
- Resolve moderately complex enquiries from Shared Services clients and coordinate responses with others in the Hub.
- Build rapport and maintain relationships
- Represent the work area at internal and external meetings

**Eligibility**:
**Notes**:
Experience with document management systems, MS Outlook, MS Teams and MS GovTEAMS is desirable.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette_. _

The department does currently offer flexible work opportunities for many roles. This vacancy is Canberra based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

**How to apply**:
Applicants will be asked to complete a writing assessment as a component of the assessment process.

**Contact Information**:
**Advertised**: 05 Apr 2023 AUS Eastern Standard Time
**Applications close**: 18 Apr 2023 11:55 PM AUS Eastern Standard Time


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