Front of House Staff

5 months ago

Norwood, Australia The Odeon Full time

**FRONT OF HOUSE ATTENDANT**

Thank you for your interest in our Front of House position.

Front of House staff represent Australian Dance Theatre (ADT) to the general public; our Front of House team are the front-line representatives of ADT. The FOH team are responsible for the safety and satisfaction of our patrons. They are the first point of contact for patrons during performances and are therefore entrusted to deliver quality customer service.

1. Hours of Work

Ushers are employed as _casual_ employees of Australian Dance Theatre.

2. Salary and Entitlements
- Casual rate - $30.61 per hour
- 11% superannuation employers contribution

3. Application

**Essential**
- Exceptional interpersonal and communication skills.
- Demonstrated skill in delivering and maintaining customer service excellence, including the capacity to resolve issues in a courteous, timely and logical manner.
- Previous experience in a customer service.
- A proactive approach to day-to-day tasks and responsibilities.
- Ability to self-motivate and to work as part of a team.
- A willingness to self-direct and prioritise responsibilities.
- An interest and appreciation of the art form of dance and theatre.
- Must hold current Responsible Service of Alcohol (RSA) certification or be willing to attain, must be Australian resident or hold current, appropriate working visa.
- Responsible Persons Badge is desirable.

**ROLE OVERVIEW**

KEY RESPONSIBILITIES
- To manage the attendance and be available to patrons pre-show, during and post-show.
- Ability to remain calm and professional under pressure.
- Ability to work with flexibility and to adapt to the unique needs of the venue and patrons.
- Exceptional communication skills.
- Provide a high level of customer service to patrons.
- Working as part of a team to deliver quality customer service to all visitors to The Odeon.
- Partake in merchandise sales, including cash handling, accurate accounting and stock inventory.
- To oversee the safety and security of patrons in the venue including providing First Aid.
- To check the conditions of the theatre space prior to admitting entrance to patrons.
- To undertake all duties as required in a prompt and professional manner.
- To actively engage with patrons to provide guidance with regards to entrance/exit, box-office, amenities, accessibility facilities, emergency procedures, etc.
- Patriciate in training sessions and read operational information as required.
- Attend briefings and debriefings as arranged by the Duty Technician/FOH Manager/ Venue Manager.
- Keep up to date and informed of ADT’s key messages, performance schedule and to actively promote this information with patrons in a positive manner.
- Present yourself with pride in the uniform, and be neatly groomed,
- Ushers will be required to provide information to, and collect information from, patrons as well as providing feedback gained on the job back to the Duty Technician/FOH Manager/ Venue Manager.

To be familiar with the seating plans of the auditorium. Ushers will be provided with access to the seating layout charts for ADT performances.
- Ushers should be confident to work on any position they are allocated to and be competent in showing patrons to their seats quickly and efficiently, including coordinating additional needs and late comers.
- Performing duties in line with current WHS Legislation and ADT’s safe work practices and policy ensuring the safety of patrons and colleagues.
- To maintain cleanliness of venue/s, Theatre, Bar, Foyer, Auditorium
- Report any maintenance and safety issues.
- To act as Wardens and ensure the safe evacuation of the venue in the event of an emergency or alarm.
- Preparing alcoholic or non-alcoholic beverages for bar and patrons.
- Interacting with customers, and serving snacks and drinks
- Restock and replenish bar inventory and supplies
- Maintaining a clean work area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Responsible person badge is looked favourable upon
- Willingness to learn point of sale system, and computer skills.
- Ad hoc duties as delegated by FOH Manager and Duty Technician.

**Job Type**: Casual

**Salary**: From $31.60 per hour

Expected hours: No less than 3 per week

**Benefits**:

- Employee discount

Schedule:

- Shift work

Supplemental pay types:

- Penalty rates

**Language**:

- English (preferred)

Licence/Certification:

- RSA (preferred)
- Working with Children Check (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Norwood, SA 5067 (required)

Work Location: In person

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