Manager Human Resource Services

2 weeks ago

Adelaide Region SA, Australia Hender Consulting Full time

**MANAGER HUMAN RESOURCE SERVICES
**JOB & PERSON SPECIFICATION
**NOVEMBER 2023**

**OFFICIAL**

Position Description

**TITLE **Manager Human Resource Services

**BUSINESS**
People & Communications

**GROUP**

**REPORTS TO **Executive Leader, People & Communications

**GRADE **Senior Officer **DIRECT REPORTS**

**BUDGET Staff: $.4m Operations: $700,000**

**ORGANISATION CONTEXT**

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by
work injury. Our services and those delivered by our claims agents are designed to provide early

intervention support to workers and employers following a work injury to ensure the worker can

recover and return to work as quickly as possible.

**OUR VALUES**

We are passionate about empowering and supporting South Australians impacted by work injury

and are values driven in our actions. We are looking for team members who genuinely align with

our values of**:We** care about people and sustainability, **We** are inclusive and innovative, **We**
listen to understand and **We** own our actions.***

**PRIMARY OBJECTIVE**

Establish and implement contemporary HR, WHS and payroll systems, policies and practices
that: () delivers RTWSA’s Workforce Strategy; () enable seamless delivery of our business

partnering approach; () supports and influences insightful decision making; and () contributes
to a positive organisational culture.

**KEY ACCOUNTABILITIES**

**Key Responsibilities Activities and Outcomes Sought**

As a leader within the business, in everyday interactions and when
**As a Leader at **under pressure we expect our leaders will engender respect,
**RTWSA **confidence, openness and trust by demonstrating they are:

- calm, dependable and stable
- diplomatic and empathetic
- considerate and supportive of others
- create and sustain positive relationships
- achievement oriented and driven
- self-confident but remain humble
- reasoned and pragmatic
- aware of their personal impact
- maintain a psychologically safe environment for others
- work collaboratively across the business to achieve organisational

goals.

**OFFICIAL**

As a manager of the HR Services team:
**As a Leader of a**
**Team** Foster a team culture of professional excellence, accountability,

innovation with a strong customer focus
- Articulate clear links between RTWSA’s goals and strategy to

provide meaning and purpose for team members
- Actively share knowledge and insight to build the team’s

understanding of the business, customer pain points and service
- needs.
- Create an environment where team members feel supported and
- confident to communicate openly and honestly
- Develop and implement plans and initiatives aligned to RTWSA’s

strategic plan and workforce strategy. Set team goals and

performance objectives accordingly
- Establish and implement key HR service and operations policies,

procedures, processes (including development of end-to-end
process maps) and continuous improvement practices
- Ensure regular performance and development conversations occur
- Embed a culture of learning that uplifts the skills and capability of
- the team
- Manage team resources, systems, processes and financial

management.

**Human resources** Ensure the provision of sound, timely and professional advice to
**business partnering **Managers in relation to all HR matters, including RTWSA’s

**services **Workforce Strategy, current employment legislation, employee

relations, retention and performance management Ensure solutions strike a balance between individual and

organisational needs and minimise risk
- Accountable for the quality, accuracy and efficiency of HR service

delivery activities covering recruitment, on boarding, compliance
checks, contract development, WHS, exit processes, as well as
coordination of other employment processes in conjunction with
- Managers
- Ensure appropriate processes and systems are in place to support

all areas of HR activity
- Remain informed on contemporary practices, analyse key trends

and develop appropriate approaches
- Ensure targeted performance metrics and controls are in place that

are directly linked to service and operations performance, as well as
assessment of the customer’s experience
- Work alongside managers to ensure RTWSA’s ability to attract,

retain and manage highly engaged and committed employees
- Build leader and manager capability in relation to people
- management practices
- Contribute to organisational design and manage implementation
- Develop a comprehensive remuneration, reward, recognition and

benefits strategy
- Manage the payroll function and ensure appropriate payments,

**Payroll and HR **compliance and reporting
- Develop and embed appropriate people management analytics and

Manager Human Resource Services Page November 2023

**OFFICIAL**

**Administration **reporting
- Ensure appropriate controls and administrative processes are in

place to manage the employee lifecycle.
- Ensure WHS

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