Services Coordinator

2 weeks ago

Werribee, Australia Endear Care Pty Ltd Full time

This key leadership role is responsible for the daily running of the office, providing support to senior management as required and the supervision of support staff. The successful applicant will be an integral part of the management team and contribute to the organisation’s future planning and operations.

**ABOUT YOU**
- Excellent communication skills with well-developed verbal, and written skills, and the ability to prepare and conduct effective presentations.
- Self-motivation and initiative, with well-developed organisational skills and the ability to meet deadlines and attend to multiple tasks and priorities.
- Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
- Proven ability to analyse information, problem solve and contribute to the development of solutions for improving quality, compliance and performance.
- Ability to use Microsoft Office suite of programs and other computer systems for record keeping.

**MAIN DUTIES /RESPONSIBILITIES**:

- Managing a high volume of inbound and outbound calls regarding various queries, bookings and requests.
- Client service roster scheduling of clients and Support Workers.
- Managing and negotiating on any roster schedule changes with internal and external stakeholders in a timely and efficient manner.
- Accurate and timely data entry.
- Provide personal assistance to the Director and other managerial staff.
- Manage financial processes.
- Support services to achieve certification, licensing, accreditation and standards compliance.
- Communicating continuously with a range of internal and external stakeholders.
- Fostering a positive workplace culture by means of a supportive and inclusive approach to HR issues.
- Promote quality practice, compliance and performance.
- Promoting a culture of continuous quality improvement by identifying areas for improvement and supporting quality improvement activities.

**QUALIFICATIONS /REQUIREMENTS**:

- Tertiary qualifications in human services, management or related field.
- Post-secondary qualifications in administration, finance or IT (desirable).
- Extensive knowledge of the NDIS, Practice Standards and Quality Indicators and Restrictive practices.
- Strong networking skills and the ability to establish connections in the sector.
- Current Criminal Record Check and Working with Children Check.
- NDIS Screening Check
- Current CPR / First Aid Certificate.

**SKILLS**

Work Remotely
- No

**Salary**: $35.00 - $37.00 per hour

**Benefits**:

- Travel reimbursement

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Our primary responsibility is to safeguard the health of our clients and to reduce exposure to infectious diseases
- we therefore strongly recommend our employees to fully participate in the vaccination programme.

Expected Start Date: 24/04/2023

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