Advisor Protective Security

3 weeks ago

Sydney, Australia NSW Government -Service NSW Full time

**Advisor Protective Security**

**Contract**:Temporary Full Time to May 2024
**Grade**:Service NSW Grade 7/8
**Location**: Sydney/Flexible

**About Service NSW**

Service NSW makes it easier to access government services for people and businesses across NSW.

At?Service NSW?our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**About the role and team**

As the Advisor, Protective Security you will support the day-to-day coordination and delivery of contracted security services and assist with the coordination and implementation of major projects. This includes an update to security policies and procedures and implementation of a new security training and preparedness regime to support the delivery of services and meet business outcomes and priorities.

**In this role, you will**:

- Conduct post-incident response to security incidents through to satisfactory resolution, including fact gathering, post-incident reporting, low-level incident, customers and stakeholder liaison and the gathering of lessons learned
- Use a thorough knowledge of operating practices, safety & security policies and procedures to resolve, record and report incidents that occur in or in proximity to infrastructure or people
- Ensure customer or staff complaints arising from security incidents are accurately recorded and any unresolved issues are escalated
- Develop relationships with local security authorities to create collaborative networks and establish critical local response arrangements
- Analyse, assess, and provide feedback on the efficacy of security procedures and security responses within business

**To be successful in this role you will demonstrate**:

- Conduct post-incident response to security incidents through to satisfactory resolution, including fact gathering, post-incident reporting, low-level incident, customers and stakeholder liaison and the gathering of lessons learned
- Use a thorough knowledge of operating practices, safety & security policies and procedures to resolve, record and report incidents that occur in or in proximity to infrastructure or people
- Ensure customer or staff complaints arising from security incidents are accurately recorded and any unresolved issues are escalated
- Develop relationships with local security authorities to create collaborative networks and establish critical local response arrangements
- Analyse, assess, and provide feedback on the efficacy of security procedures and security responses within business

**Essential Requirements**
- NSW Security License Class 1E minimum
- Driver's License

**Remuneration**

Service NSW Grade 7/8 salary package starts from $95,136 plus employer's contribution to superannuation and annual leave loading.

Provide an up-to-date resume that details your experience and a covering letter (less than two pages) highlighting how you meet the above criteria.

**Further Information**

**_This recruitment activity may also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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