Customer Experience Expert

3 months ago


Tullamarine, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Tullamarine Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- ** Days**:Monday - Friday 9.00am - 1.00pm

(Must be flexible on days and hours as they could change depending on workload)
- ** Hours**:Casual
- $37.23ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.


  • Culinary Expert

    2 weeks ago


    Tullamarine, Australia Guzman Y Gomez Full time

    Job SummaryThe Culinary Expert is a key member of our kitchen team at Guzman Y Gomez Mexican Kitchen. As a culinary expert, you will be responsible for preparing fresh and delicious food, utilizing your expertise in vibrant Mexican flavors to produce high-standard products for our guests.Key ResponsibilitiesPrepare and cook food to the highest standards,...


  • Tullamarine, Australia Veritas Recruitment Full time

    ABOUT THE COMPANY Australian-owned and operated freight forwarder, wharf transport, and 3PL expert provide complete end-to-end logistics solutions for valued clients.  ABOUT THE ROLEThe customer service representative role within the commercial team is a 4-month temp assignment. The successful candidate will have previous experience managing a portfolio of...


  • Tullamarine, Australia O'Brien Glass Industries Limited Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at O'Brien Glass Industries Limited. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our Glazing Division.Key Responsibilities:Provide first-class customer...

  • Culinary Expert

    7 days ago


    Tullamarine, Australia Guzman Y Gomez Full time

    Guzman y Gomez Mexican Kitchen is a fast-food restaurant that prides itself on serving the freshest fast food with the best local ingredients. We're looking for a skilled Cook to join our team in Tullamarine. As a Cook, you will be responsible for preparing fresh and delicious food, problem-solving, and utilizing fresh ingredients to produce high-standard...

  • Customs Broker

    1 week ago


    Tullamarine, Australia FedEx Express Full time

    Who are we?  At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to...

  • Culinary Expert

    4 days ago


    Tullamarine, Australia Guzman Y Gomez Full time

    Guzman y Gomez Mexican Kitchen is a fast-food restaurant that prides itself on serving the freshest fast food with the best local ingredients. We're looking for a skilled Cook to join our team in Tullamarine. As a Cook, you will be responsible for preparing fresh and delicious food, problem-solving, and utilizing fresh ingredients to produce high-standard...

  • Culinary Expert

    1 day ago


    Tullamarine, Australia Guzman Y Gomez Full time

    About UsGuzman Y Gomez Mexican Kitchen is a fast-food restaurant that's redefining the industry with its commitment to serving fresh, high-quality food made with local ingredients.Job DescriptionWe're seeking a skilled Cook to join our team at our Tullamarine location. As a Cook, you'll be responsible for preparing and cooking a variety of Mexican dishes to...


  • Tullamarine, Australia Total Tools Full time

    {"title": "Retail Sales Assistant Opportunity", "description": "Unlock Your Potential in the Tools IndustryTotal Tools is seeking a highly motivated and customer-focused Retail Sales Assistant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining...


  • Tullamarine, Australia Veritas Recruitment Full time

    About the CompanyVeritas Recruitment is a reputable and well-established recruitment agency with a strong presence in the industry.About the RoleWe are seeking a highly experienced and licensed customs broker to lead our customs team. The ideal candidate will have a strong technical skill set and a proven track record of managing a team of brokers and...


  • Tullamarine, Australia Labourpower Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Labourpower. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, emails, and other communication channels.Key ResponsibilitiesCustomer Service: Respond...


  • Tullamarine, Australia Veritas Recruitment Full time

    {"title": "Customs Team Lead", "company": "Veritas Recruitment", "description": "About the CompanyVeritas Recruitment is a reputable and well-established freight forwarding and 3PL/Supply Chain provider with a strong presence in Australia and globally.About the RoleWe are seeking a highly experienced and licensed Customs Broker to lead our Customs Team. The...


  • Tullamarine, Australia WhitePage Consultancy Pty Ltd Full time

    Join ECU Worldwide Australia Pty Ltd., a dynamic organization specializing in global logistics and supply chain solutions. Located in Banksmeadow, NSW, ECU Worldwide Australia Pty Ltd. is a leading player in the global logistics and supply chain industry. With a commitment to excellence and innovation, they provide end-to-end freight forwarding solutions...


  • Tullamarine, Australia Labourpower Full time

    Customer Service RepresentativeLabourpower is seeking a highly skilled Customer Service Representative to join our team in Tullamarine, Melbourne, Australia.Key Responsibilities:Respond to customer phone calls and provide personalized service to meet their needs.Work closely with other team members to ensure customer orders are processed efficiently and...


  • Tullamarine, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Manufacturing & Production**Location**: - Tullamarine - Victoria**Salary**: $60k-$70k + Super **Reference**: - BH-26440**The Company** A leading Australian manufacturer and distributor. Their focus on quality, and a commitment to only hiring the best in the market, has...


  • Tullamarine, Australia Veritas Recruitment Full time

    About the RoleWe are seeking a skilled Customs Compiler to join our team at Veritas Recruitment. As a Customs Compiler, you will play a crucial role in assisting with the clearance of goods and providing exceptional customer service to our clients.Key Responsibilities• Compile and process customs documentation to ensure accurate and timely clearance of...


  • Tullamarine, Australia FedEx Express Full time

    Job SummaryWe are seeking a highly skilled Customs Clearance Broker to join our team at FedEx Express. As a Customs Clearance Broker, you will play a vital role in ensuring the smooth and compliant movement of international shipments through customs and regulatory processes.Main ResponsibilitiesHandle end-to-end customs clearance processes for import and...


  • Tullamarine, Australia Veritas Recruitment Full time

    About the RoleWe are seeking a skilled Customs Compiler to join our team at Veritas Recruitment. As a Customs Compiler, you will play a crucial role in assisting with the clearance of goods and resolving technical queries for clients and fellow brokers.Key ResponsibilitiesCompile and process paperwork for customs clearanceRead, interpret, and execute customs...


  • Tullamarine, Australia LP Consulting Services Full time

    Customer Service RepresentativeAt LP Consulting Services, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key...


  • Tullamarine, Australia SMAART Recruitment Full time

    Permanent full time position | $60,000k + Super - Tullamarine location | Parking on site - Great company culture | Career progression opportunities SMAART Recruitment has partnered with a prestigious client in the automotive industry. Our client is seeking a dynamic and resilient Customer Support Officer to join their dedicated team in their Tullamarine...


  • Tullamarine, Australia O'Brien Glass Industries Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide first-class customer service and support to clients via phone and...