Duty Manager

3 weeks ago

Macquarie Park, Australia Quest Macquarie Park Full time

Quest Macquarie Park is welcoming new locals Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Macquarie Park is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest Macquarie Park is a 111 rooms property located in Sydney north shore. The property opened in late 2016 and has won Quest Most Improvement Award in 2023.

At Quest Macquarie Park, we’re on the lookout for a new **Duty Manager** to join its team on a full timebasis working 37.5 hours per week.

**The Role**

Reporting to the General Manager, the role involves leading a small reception team, as well as hands-on reception tasks, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve sales targets, processing reservations and ensure full and accurate data capture, assisting corporate and leisure guests, and ensuring the smooth running of the reception team and function.

Your team leadership activities will involve working closely with the General Manager on recruitment, rostering, training and leadership of the front office team to ensure high levels of work productivity and quality, positive employee engagement and retention, and strong alignment with Quest’s established model and procedures.

Will demonstrate a passion for customer service, advanced skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, high standards of personal presentation, and strong leadership capabilities.

Prior experience in a front office reception role in a hotel environment is essential, and prior experience with leading a team would be a distinct advantage.

Qualifications in a business discipline or the hospitality, travel or tourism industries would be highly regarded.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**The Opportunity**

The role presents a great opportunity to work with a well established team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, onsite parking and team performance incentives.

**Applications**

Applications close 9th June 2024.

**Job Types**: Full-time, Permanent

Pay: From $68,731.00 per year

**Benefits**:

- Employee discount

Schedule:

- Rotating roster
- Shift work

Supplemental pay types:

- Performance bonus

**Experience**:

- Duty Manager: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 09/06/2024

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