Terminal Interface Specialist

4 weeks ago

Melbourne, Australia Melbourne Airport Full time

**_Come along and champion the Traveller experience at Melbourne Airport. We are looking for an enthusiastic and proactive individual with a passion of business/continuous improvements. Design, develop & deliver business improvements across all Terminal projects_**

We currently have an exciting new opportunity for an experienced **Terminal Interface Specialist** who could come and join our aviation services team on permanent basis.

The Terminal Interface Specialist is responsible for contributing to the design, development & delivery of business improvements across all Terminal projects including innovative product development, infrastructure projects & process improvements, service enhancements and people change projects. As Interface Coordinator you will support and work alongside the Interface Manager (Terminal) and provide input into the development roadmap for both terminal operations and experience enhancements that support our airline partners.

As key team member and representing the aviation business unit you will contribute to (and at times lead) engagement with both internal and external parties and build a strong partnership approach with our airline customers.

With the aviation and travel sector booming as we head into 2023, on top of major projects that will underpin the future growth and development of Melbourne Airport and Victoria as a whole, now is a very exciting time to join

**Key responsibilities**:
The role's duties and accountabilities include, but are not limited to:

- Contribute to the development across Aviation Operations including processes, systems, people and infrastructure projects from inception, business case development, funding & approvals to delivery and go live ensuring ORAT (Operational Readiness Activation and Transition) activities successfully completed.
- Represent the aviation stakeholder group and ensure their needs and requirements are represented.
- Ensure appropriate stakeholder engagement and sign-offs.
- Contribute to (and at times lead) the consistent delivery of ORAT for terminal projects in relation to customer impact, regulatory requirements, readiness, cost, and compliance across Operational scope of the project.
- Ensure development of ORAT plan and effective execution of the plan.
- Development of relevant trial and implementation plans.
- Ensure compliance and risk mitigation through design, construction, delivery and ORAT with appropriate stakeholder engagement and sign off.
- Ensure all stakeholders focus on safety, timescales, and cost-effective delivery of projects.
- Ensure that the development and implementation of terminal projects, process and operational improvement initiatives are supported by appropriate policy and procedures to maximise their impact for the customer.
- Design and where required re-engineer process and procedures to support the operation and customer.
- Good knowledge and experience within the Aviation industry with a focus on airport operations or airline customer/operations delivery
- Frontline experience is recommended in supporting the development of the right infrastructure solutions and operating models
- Understanding of passenger flows, airline product offerings and operational systems
- Experience in designing functional work areas
- Experience working on large-scale projects from initiation to completion
- Experience in project coordination
- 2+ years' experience in coordinator/project type role
- 1+ years' experience in aviation industry

**About the Company**:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to _creating connections that matter_ and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming_ Australia's favourite Airport destination_. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

**Culture and Values**:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

**Benefits**:

- Access to airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden E

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