Aps4 Insurance Adviser

4 days ago

Melbourne, Australia Department of Veterans' Affairs Full time

Salary Range: $76,696-$81,802 + Attractive Superannuation
- Contact Officer: Lisa Mueller 0425 833 863

The Defence Service Homes (DSH) Insurance Scheme is a national scheme providing home building insurance to eligible veterans, war widows and Australian Defence Force (ADF) personnel. The team consists of five core business areas that include Products, Pricing and Underwriting, Sales and Policy, Claims, Marketing and Communications and Finance and Accounts.

The Sales & Policy team are responsible for providing general advice to clients on their home and other insurance needs.

They respond to enquiries from clients, both written and over the phone, provide quotes and sell policies for a range of general insurance products. This includes the DSH Insurance home building residential insurance policy, which is exclusively for those who have served in the Australian Defence Force.

**Duties**
- Focus on providing general advice to clients on their home and other insurance needs and respond to enquiries from clients and providers, via all correspondence methods
- Provide quotes and processing insurance policies on all product lines within authority levels and service and underwriting standards
- Participate in a roster to ensure national phone coverage is provided during operating hours of 8.00am to 7.00pm
- Prepare written responses on insurance matters as required
- Complete follow up tasks and reviews and manage existing policies and sales activities within required time frames
- Participate in agreed projects which aim to improve the effectiveness and efficiency of DSH Insurance’s business operations as required
- Contribute to setting team goals and work practices including monitoring own performance against these goals and ensuring advice provided is compliant with the established Standard Operating Procedures
- Actively represent DSH Insurance and promote the benefits provided
- Provide support to the Senior Insurance Adviser/management as required

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Desirable**
- Experience and/or qualifications in the general insurance industry.

**Notes**

Various opportunities are available.

A merit pool will be established that may be used to fill similar positions (ongoing/non-ongoing) within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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