Applications Specialist

1 week ago

Perth, Australia Perenti Group Full time

Perenti is an ASX listed, diversified mining services group with interests in contract mining, drilling services, mining services and technology solutions. Headquartered in Perth and with offices and operations across four continents, we employ more than 11,000 fantastic people who are focused on creating enduring value and certainty for our investors, clients, people, and the communities in which we operate.

We have an exciting opportunity for an IT Applications Specialist to join our Corporate Technology team. Reporting into the Technology Service Delivery Manager, this role will provide third level support to users associated with Perenti Enterprise Applications (including Pronto and Coupa) to Service Level agreements.

**Key Accountabilities will include**:

- Triaging incidents/service requests reported to the Enterprise Applications team
- Providing remote and face to face technical support to users regarding IT incidents and service requests
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them
- Maintaining accurate log entries of fault with resolution and contact details
- Ensuring all software installations and routine upgrades are implemented in a timely manner
- Working on tasks as assigned by IT Service Delivery Manager
- Creating & maintaining KB articles & work instructions
- Ensuring technical queries not progressing are escalated to resolver groups and third-party vendors according to established procedures.

**Key skills and experience required for you to thrive in this role, will include**:

- Experience in troubleshooting computer software problems
- Working knowledge of Administering Pronto, Coupa
- Experience working ServiceNow or equivalent job tracking system
- A senior certificate of education (WACE or equivalent) and a minimum of 5 years of relevant IT experience
- Administering Pronto experience (mandatory)
- Administering Coupa experience (desirable)
- Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

At Perenti, our purpose is _to create enduring value and certainty_. This is critical to everything we do and the reason we exist. Our purpose is underpinned by our five Principles - _No shortcuts, Never wasteful, Walk in their shoes, Smarter together_ and _Enable tomorrow_. These Principles are the fabric of our business, they are critical in delivering our purpose and driving the way we work, our actions and our behaviour.

We are actively creating a diverse culture, where people are included and have development opportunities, regardless of gender, age, cultural background, disability, religion or sexual orientation, as well as differences in background, life experience, and interpersonal and problem-solving skills. We recognise that attracting and retaining a diverse, inclusive and collaborative workforce is key to our success as a business #Smarter together. We offer flexible working and encourage development opportunities and career progression.
- Located close to public transport in a great central location.
- Flexible, hybrid working arrangements.
- A competitive remuneration package, with discretionary, performance-based incentives.
- Paid Parental Leave
- Employee support services
- Regular pulse-checks and employee surveys
- Commitment to your ongoing development, including on-the-job opportunities,
- Relocation assistance (if required)
- This a full-time, permanent opportunity, to be based near the Perth CBD.

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