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Director Service Sa
4 months ago
**Department for Infrastructure and Transport**
**Job reference**: 580002
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone
The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks state-wide; builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community and delivers citizen services through Service SA.
Service SA provides customer service to South Australians including vehicle registrations and licensing for more than 1.3 million licence holders as well as a variety of over Government transactions, through a network of over 20 customer service centres across the state and online channels. In addition, it delivers the state’s Rider Safe program, for novice motorcycle riders, as well as the On the Right Track Remote program, which provides access to education and driver licenses to Aboriginal people living in remote communities.
Are you passionate about driving customer experience for South Australians? We are seeking a dynamic and service focused leader who will thrive in a collaborative and customer centric environment.
In an organisation that celebrates diversity and with collaboration at its core, this is a key leadership role where you will have the ability to engage and influence a range of stakeholders. Embrace this opportunity to reimagine the way forward and drive a first-class customer experience, to ensure service excellence where the customer is front and centre. This is a role that can positively impact every single South Australian.
Reporting to the Executive Director, Transport Policy and Regulation, you will lead the delivery of customer service excellence in a high-volume environment and responsible for a team of over 300 employees across both metropolitan and regional sites. Delivering digital transformation solutions designed around the customer, you will take your team on the change management journey to support programs that further improve road safety outcomes.
You will be driven by improvement, a culture of integrity and will have leadership experience managing teams of people in a highly transactional customer focused environment.
**Applications close**: 11/03/2024 09:00 AM
**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
