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Retirement Village Officer

4 months ago

Buderim, Australia IRT Full time

Retirement Village Officer

**Retirement Village Officer**

**Classification**: Fulltime
- **Location**: IRT The Palms
- **Applications Close**: 28 May 2023As a Retirement Villages Officer, you will work closely with the Resident Relationship Manager to achieve compliance and implement value-add experiences for a high level of customer satisfaction at IRT The Palms. You will use your exceptional organisation and customer service skills to assist in developing activities programs, reports and communications as well as coordinating the entrance of new residents.**Your work may include**:

- Assist with the daily operations within IRT The Palms Retirement Village
- Ensure warm welcomes to new residents and visitors to site
- Assist with site inspections and hazard or maintenance reporting
- Support the Resident Relationship Manager with the coordination of activities and events
- Attend resident meetings including complaints and provide support by appropriate reporting and follow up
- Complete documentation with accuracy in a timely manner

**Benefits for you**:

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Professional and career development opportunities
- Access to free accredited training courses via our very own registered training organisation, IRT Academy
- Multiple career pathways
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness programs
- Uniform provided
- Smart phone, uniform, PPE & training provided

**To be successful you will have**:

- Qualification (or willing to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships.
- Previous leadership experience
- High level verbal and written communication skills
- Demonstrated excellent organisational skills
- Proven attention to detail and accuracy
- Ability to plan and prioritise own work and work of others to meet deadlines
- Demonstrated proficiency using Microsoft Office products and other technology
- Valid current driver’s license and bus license (desirable)

**About IRT**
- At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland.
- We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians