Performance and Outcomes Officer

2 weeks ago


Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your administrative expertise and provide project support and advice to the Regulatory Services branch.
- Fixed term until 31/12/2023, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $72,751 - $88,336 plus superannuation.

Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria. We:

- provide information to business, consumers, landlords and tenants about their rights and responsibilities
- register and license organisations and occupations
- ensure compliance with consumer laws, and
- review and advise government about Victoria's consumer protection framework.

The outcomes we are working to achieve for the Victorian community are:

- businesses that comply with consumer laws,
- Victorians who exercise their consumer rights
- a fair and safe rental market for Victorians.

**Regulatory Services includes the following**:

- Information and Analysis - provides strategic and operational intelligence and analysis to the organisation, and manages CAV's compliance data and other information.
- Investigation Services - delivers compliance and enforcement functions including investigating businesses and individuals alleged to have breached consumer protection law in Victoria.
- Regulatory Transaction Services - provides CAV's licence and registration processing function, maintains and regulates non-profit and business entities, and manages a range of public and non-public registers.
- Performance and Outcomes - ensures Regulatory Services is contributing to CAV's outcomes framework as well as overseeing strategic project delivery and continuous improvement practice. The branch also oversees the operational compliance risk framework and governance of the Compliance Operating Group and Compliance Committee.

About the Role
The Senior Adviser provides key contribution to monitoring the implementation of CAV's compliance programs and strategic and regulatory priorities.

**Some of your duties may include**:

- Provide administrative and project support to the team within Performance and Outcomes branch and ensure the smooth development and delivery of its programs of work.
- Contribute to the ongoing data capture data to inform insights in regards to achievement of RSD'S priorities and feed into quality assurance and continuous improvement practices
- Support the processes and activities relating to compliance coordination
- Ensure data and data-management activities are maintained and accurate

About You
- Demonstrated experience in Microsoft Office 365 (e.g. Word, PowerPoint, Excel, Outlook, Teams), TRIM (records management system) and ability to learn other software packages.

Qualifications/Requirements
- A relevant tertiary qualification is desirable but not essential.
- As the role may require regional travel, a current Victorian Driver Licence is highly desirable.

How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of three doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.



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