Head of Delivery

4 weeks ago

Footscray, Australia Service Victoria Full time

Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. We work flexibly and remotely, using our workspaces in Footscray and Ballarat for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, Omni Studio and Public Sector Solution.
Service Victoria is an Administrative Office attached to the Department of Government Services (DGS). DGS was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.
Service Victoria and DGS are bringing important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.
We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here.
Service Victoria upholds and demonstrates the values of the VPS and is the embodiment of VPS leadership. Service Victoria's values are adopted from the Public Administration Act 2004.
About the role
The Head of Delivery holds a key leadership position within Service Victoria and is accountable for the delivery of Service Victoria's portfolio of projects including oversight of the portfolio pipeline and effective governance controls and practices for effective management of programs and projects.
The Head of Delivery works under broad direction and is expected to influence, lead, and manage change; and take an active role in the implementation of Service Victoria's strategic direction and make balanced decisions using professional judgment.
This is a strategic leadership role tasked with overseeing the planning, development, and implementation of key IT programs aligned with the organisation's objectives.
This pivotal role involves leading the delivery team, driving innovation, and ensuring compliance with relevant standards and policies to enhance service delivery to the Victorian community.
Responsibilities include providing strategic direction, fostering high performance and diversity within teams, promoting a culture of continuous improvement and innovation, managing procurement and contract activities, and cultivating effective collaborative relationships with stakeholders.
The Head of Delivery is also responsible for developing and executing delivery strategies for complex projects, ensuring optimal resource management, scheduling, and quality assurance.
With a focus on providing expert advice and strong communication skills, this role is critical to driving successful program outcomes and delivering tangible benefits to Service Victoria's clients and customers.
Key accountabilities
*
- Manage, lead and provide strategic directions to the delivery team comprising of Service Victoria staff and contracted resources, ensuring the team has the capacity and capability to achieve agreed program and project deliverables.
- Provide professional leadership to foster and maintain high levels of staff engagement and accountability; encourage a diverse workforce and build a culture of high performance.
- Lead, develop and implement innovative solutions to improve operational efficiencies, ensure organisational learning, develop organisational capability and deliver improved benefit to the Victorian Community.
- Demonstrate expert knowledge and extensive industry experience in preparing delivery strategies for programs encompassing complex projects, ensuring effective management of resourcing, scheduling and quality as measured by Service Victoria clients and customers.
- Provide specialist and highly influential advice to Service Victoria's Director Portfolio Delivery and other Service Victoria senior leaders, managers and staff in managing complex issues regarding the development and delivery of Service Victoria IT programs.

Key selection criteria
*
- Leadership and Team Management Skills: Extensive experience managing delivery teams comprising both internal and contracted resources.
- Commitment to Service Victoria Leadership Expectations: Proven ability to encourage and maintain a diverse workforce while fostering an environment conducive to continuous improvement and innovation.
- Innovation and Operational Efficiency: Track record of initiating, developing, and

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