Order 2 Cash Analyst

2 weeks ago

Macquarie Park, Australia DXC Technology Full time

**Main Responsibilities**:

- Billing lead for assigned strategic portfolio - ensure contractual compliance, invoice accuracy, claim approval and client payment within agreed payment terms.
- Work within a team of O2C Analysts (on shore and offshore) tasked with delivering accurate invoices within SLA.
- Where Client Reports are contractually required, ensure these reports are delivered within SLA.
- Ensure successful receipt of billing data - measure and report on quality and timeliness.
- Analyze, review and prepare data in accordance with invoicing / pricing requirements.
- Billing System Invoice processing according to billing schedule and customer requirements.
- Quality Assurance - preparation of invoice in accordance with checklist and for final review with Account Leads.
- Respond to internal and external customer invoice enquiries.
- Present trend reporting data to Billing Consultants and Billing Operations Manager for review.
- SAP Maintenance - Configuration of SAP to accommodate client billing requirements, Daily management of billing information in SAP, WBS Maintenance.
- Relationship Management - Ensure clear communication with key data providers, internal and external customer is at the forefront of delivery. Be open about issues, what actions are taken and likely resolution timeframe.
- Proactively plans and manages the collections activities at a portfolio level including issuing statement of accounts, sending reminders and resolving customers queries to ensure timely payment.
- Effectively contributes to Billing and Collections KPI’s, especially Invoicing, Cash and Aged AR related metrics and other DXC financial indicators on assigned portfolio, ensuring timely payments of DXC receivables.
- Uses collections tools and processes to drive resolution of customer issues, minimizing write offs and maximizing cash flow.
- Responsible for engaging with both customers, internal partners and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.
- Actively participates in projects to drive improvements in operational efficiencies, business models, customer payment cycles or solutions for customer receivable issues within the Billing and Collections organization or O2C organisation
- Completes required training scheduled by DXC and/or O2C management as required.

**Education and Experience Required**:

- Typically - 2+ years of experience in a Billing, Credit or Collections or Cash Application role
- Beneficial - a Degree or Diploma in the areas of Accounting or Business

**Knowledge and Skills**:

- Proactive
- Effective business writing skills - particular to the market you are supporting
- Proven time management and task planning, including prioritization - critical in ensuring stakeholders and clients held to account for deadlines
- Strong decision-making skills
- Previous experience in the fields of credit or collections
- Strong knowledge of accounting principles and DXC internal processes and standards.
- Strong people skills - you will be working with people at all levels in DXC and client organizations
- Good understanding of credit, finance, and risk mitigation tools.
- Strong communication and relationship building skills.
- Strong ability to adapt to change
- Strong analytical skills
- Strong ability to identify issues/risks and effectively escalate for resolution
- Strong ability to analyse processes and operational models to drive suggestions for improvements
- General knowledge of economic and political environment within the APAC region, demonstration by regular review of news to ensure you understand your clients in the APAC market
- Strong conflict management skills

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Cares,
- DXC Well Being Hub - A dedicated 24/7 virtual portal for all DXC APAC employees to access programs and resources based on five pillars of wellbeing - Physical, Social, Emotional, Financial and Career. The platform provides you with health and wellbeing tools, content and strategies to encourage self-improvement.
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to

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