Service Desk Analyst

2 weeks ago

Norwest Business Park, Australia Accucom Systems Integration Pty Ltd Full time

**Grow and develop alongside Accucom, developing Industry relevant skills and technologies**:

- **Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage**:

- **Norwest location**:

- **Previous MSP experience essential**

**Role Description**:
The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

**Responsibilities**:

- Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
- Engaging with clients in a professional manner in a clear and concise way.
- Following communication procedures and ensuring transparency throughout support / project process.
- Work with level 2+ engineers to resolve client issues in a timely and effective manner.
- Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
- Maintain accurate records of all support requests and resolutions in our ticketing system.
- Install, configure, and maintain infrastructure and cloud services for clients.
- Provide remote support and onsite support as required.
- Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

**Requirements**:

- 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
- A current working with Children check
- Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
- Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
- Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
- understanding of cloud technologies, including IaaS, and SaaS.
- Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

**Benefits**

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

  • Level 1 Help Desk Analyst

    5 days ago

    Macquarie Park, Australia VetPartners Full time

    **VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.** - ** Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office - ** Work as part of a great team** - with a focus on collaboration - ** Support a diverse IT environment** as a trusted advisor...

  • IT Service Desk Analyst X 2

    1 day ago

    Perth Central Business District, Australia Talent International Full time

    **Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102308_1685327374 **Contact** Deborah Moreton **Posted** 8 minutes ago - **Interviews to take place early next week**: - ** Major resource company with high paced, vibrant work environment** **Role** 24/7 Service Desk Analysts required on following...

  • Service Management Analyst

    5 days ago

    Perth Central Business District, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Contract- Posted: - about 20 hours ago- Contact: - Maria Hecto- Discipline: - General IT - Reference: - 254836**Service Management Analyst** - 12 months contract role with the potential to go permanent - Includes ITIL certification - Skills: Level 1/Level 2 IT support, technical documentation, great communication Our...

  • Service Desk Team Lead

    6 days ago

    Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About Us About the Opportunity This is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style. Responsibilities include Managing a distributed team of Service desk engineers; Prioritise service desk workloads to ensure service levels are achieved; Identify service...

  • Service Desk Support

    5 days ago

    Brisbane Central Business District, Australia Sarina Russo Full time

    Sarina Russo Group has been a leader in the Education, Training and Employment industry for over 43 years. We are seeking a customer service focused person to join our fast paced team as a Level 1/2 Service Desk Support based in Brisbane CBD on a full time basis. We are looking for a **motivated **and **The Job**: - Provide support and advice to users...

  • WMS Analyst

    7 days ago

    Erskine Park, Australia Linfox Full time

    Job no: 751894 - Work type: Max Term - Full Time**Location**: Erskine Park - NSW - Australia, Minchinbury - NSW - Australia - Applications close: 10 Feb 2023 11:55 PM AUS Eastern Daylight Time Here at BevChain we are leaders in beverage supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite beer...

  • Service Desk Analyst

    4 days ago

    Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About the Company ASX listed professional services business expanding their capabilities and building their IT support team. About the Roles This is a Sydney CBD based role. We are looking for both Level 1 & Level 2 IT Support specialists that will be working on the client site focussing on the day-to-day IT support as well as the rollout and set up of...

  • Systems Accountant Analyst | Norwest

    Found in: Talent AU C2 - 2 weeks ago

    Norwest, Australia BaptistCare Full time

    About the role : Working closely with the BaptistCare At Home business stream, you be tasked with learning current financial and system processes as well as investigating and implementing financial and system changes to the AlayaCare Client Management System (CMS). Your collaborative engagement style will allow you to work with various stakeholders...

  • Receptionist / Administrative Assistant

    6 days ago

    Norwest Business Park, Australia MG Arthur & Associates Full time

    Why Work For M G Arthur & Associates? Ours is a small and close-knit team. The energy and enthusiasm our team brings make our office a pleasant and rewarding place to work. We are guided by principles of integrity, respect, teamwork and creative solutions. As a team we are continually improving and evolving, both through external and internal training. We...

  • BI Analyst Financial Services

    4 days ago

    Sydney Central Business District, Australia Robert Half Full time

    Newly created BI Analyst role for a Financial Services client - BI Analyst - $130,000 + super - Sydney CBD *** Come join an industry leader in the financial services space. *** Key responsibilities: *** - Your key role will be to analyse business data, create visualizations, and develop reports to help drive strategic decision-making - You must have the...

  • Financial Analyst

    7 days ago

    Macquarie Park, Australia Ashdown Consulting Full time

    $550 - $600 p/d + Super - 9 - Month Contract - Macquarie Park **Financial Analyst |9 - Month Contract | $660 p/day incl. Super** - $550 - $663 p/d + Super - 9 - Month Contract - Macquarie Park **About the company** This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government....

  • Manager Service Management

    4 days ago

    Sydney Olympic Park, Australia NSW Government -NSW Rural Fire Service Full time

    **Manager, Service Management** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $136,220 - $157,539 p.a. plus 10.5% superannuation - Location: Sydney Olympic Park (flexible working arrangements considered) - Ongoing learning and development - One ‘Agreed Absence’ leave day per...

  • C++ Analyst Programmer

    5 days ago

    Brisbane Central Business District, Australia Peoplebank Full time

    Location: - Brisbane CBD- Job Type: - Contract- Posted: - about 9 hours ago- Contact: - Bharti Chandramouli- Discipline: - General IT - Reference: - 256560**C++ Analyst Programmer** Brisbane CBD location 12 months initial contract + 12 months extension **About the role** **Responsibilities** This is a new engagement aimed at recruiting a C++ Analyst...

  • Data Analyst

    1 day ago

    Brisbane Central Business District, Australia Davidson Recruitment Full time

    **About the Company** Davidson Technology are working with a Queensland State Government department. They are looking for experienced AO5, AO6 and AO7 Data Analysts to join their team for initial three month contracts. These roles will have an ASAP start, will be based in Brisbane CBD and have a high possibility of extension. **About the Role** In this...

  • Cloud Technical Analyst

    5 days ago

    Osborne Park, Australia Peoplebank Full time

    Location: - Osborne Park- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Irene Yam- Discipline: - General IT - Reference: - 259045**Cloud Technical Analyst** - An initial 6 months contract with possibility of extension - Exciting opportunity with a prominent financial client in Perth - Skills:Azure Cloud Services, O365, Exchange Online,...

  • Finance Systems Analyst

    5 days ago

    Sydney Central Business District, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Permanent- Posted: - about 1 month ago- Contact: - Aparna Sharma- Discipline: - SAP / ERP / CRM - Reference: - 253510Finance Systems Analyst - Permanent full-time - CBD - Hybrid work environment **About the Role** The Finance Systems Analyst role sits within Group Finance and is responsible for the day-to-day support and...

  • Service Desk Attendant

    Found in: beBee jobs AU - 7 days ago

    Brisbane central business district, Queensland, Australia Compass Group Australia Full time

    Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in the lives of those within our care. Whether it's a welcoming smile and greeting from our porter, a barista serving a cup of coffee or a security guard helping someone to find their way, our purpose is to provide care and empathy in all...

  • Systems Analyst

    6 days ago

    Brisbane Central Business District, Australia Paxus Australia Pty Ltd Full time

    Posted 16 August 2023 - SalaryNegotiable - LocationBrisbane CBD - Job type Contract - DisciplineProject Services + Transformation - Reference262656_1692164904 **Job description**: A new Systems Analyst with baseline clearance is required to join a Brisbane-based government agency on a contract until the end of June 2024. Minimum Requirements: - A minimum...

  • Infrastructure Analyst

    5 days ago

    Perth Central Business District, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Permanent- Posted: - 27 days ago- Contact: - Maria Hecto- Discipline: - Business Intelligence / Data Analytics - Reference: - 253881**Infrastructure Analyst** - Fulltime permanent position - Flexible working environment - Skills: Network and System infrastructure, Azure, Fortinet/Fortigate Our client is looking for an...

  • Project Support/data Analyst

    1 day ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 864098 **Location**: 5042 - BEDFORD PARK **Job status**: Ongoing **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Flinders Medical Centre - UNIT - Salary $75,430- $79,070 p.a. (pro rata) ASO4| Fulltime - Ongoing **Flinders Medical Centre are looking for a Project Support/Data Analyst to join...