Support Analyst

3 weeks ago

Bendigo, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role- Flexible working arrangements - find a way that works for you- Excellent $’s, benefits, leave policies, discounted power & gas; EV’s; telco plans- Great role for a Support Analyst to join our Technology team based in our Bendigo office.

The Employee Technology group provides “the backbone of amazing technology experiences” through driving and delivering positive end user experiences. The group comprises of the following core areas:

- IT Service Desk and Technology Smart Hub
- End User Computing
- Collaboration Tools
- Employee Experience & Training
- Audio Visual and Video Conferencing

What you’ll be doing:
Based out of our AGL Telco Bendigo office, the EUC Support Lead has accountability for owning and delivering an excellent face-to-face support experience to our Bendigo based users, as well as supporting the wider End User Computing team in delivering on their objectives and strategic goals. This is an interesting and dynamic role, with potential for travel and increased scope beyond the base office.

About You

What you’ll bring to the table:
- Strong customer service skills, providing Level 1 & 2 support for on-site staff.- Work closely with the wider EUC Support Team and outsourced support teams.- Proven experience supporting a Windows desktop environment.- Support and management of SCCM & Intune.- Sound knowledge of Active Directory Users & Computers and Office365 Administration.- Mobile Telephony Support - Apple and Android.- ITIL Foundation certification and first-hand experience of working in a large fully ITIL orientated Technical Support Organisation.- Be able to contribute to the strategy for EUC Support as required and identify opportunities for continual service improvement.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Information Technology - Internet-Based

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