Quality Assurance Lead

2 months ago

Melbourne, Australia Bupa Full time

Are you looking for a role where you can make a real difference?
- Do you enjoy driving change and action in ambiguous environments?
- Join a newly created and high performing team and help establish our Bupa Dental Assurance function

**A full time, permanent opportunity **has become available in our
**Bupa Dental Assurance team**, reporting into the Head of Assurance. This is a hybrid role and can be based out of our Melbourne, Sydney or Brisbane office locations when not working from home or
**remotely with some travel required.
Bupa Dental Care is the leading dental support organisation in Australia. We partner with over 800 dentists to create happy, healthy patients for life. Our ambition is to be the most trusted provider of dental care - trusted by patients, dentists, and the community. And this year we will deliver care to over 1 million patients.

The Assurance Lead will manage all governance, quality assurance and process improvement related to Bupa Dental Care (BDC) FSA’s and quality systems. This role will lead, advise and support all functions on effective business and quality to optimise operational excellence.

**How will I help?
Key accountabilities include but are not limited to:

- Oversee contracting negotiations with current and prospective Practice Principals and other related third parties.
- Ensure pipeline opportunities are identified early and strategically considered enabling a planned and organised approach to commercial negotiations.
- Develop and schedule a program of assurance and compliance activities for the Assurance team.
- Contribute to creation and maintenance of the BDC Quality Management strategy, approach and documentation.
- Establish and lead framework for policy and procedure implementation and monitoring, ensure alignment and efficiency of policies and procedures in accordance with ISO9001:2015.
- Support and co-ordinate business process improvement initiatives
- Act as process change leader to ensure the integrity of the quality system is maintained as the organisation grows and changes, including review and changes to existing documentation and the creation of new documentation.
- Monitor and manage all ICRMA and Internal Audit Management Action Plans and support the leadership team in implementation of noted plans.
- Creation and maintenance of end-to-end process maps.

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and
** flexible working/ work from home arrangements,** you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**What do I need?**
- Minimum of 3 years in a Quality and Compliance role preferably at management level. Experience within a Dental or medical setting will be highly regarded.
- Comprehensive understanding of the political, legislative, regulatory, compliance and consumer environments affecting the Health Industry including awareness of key competitors.
- Experience in leading quality and assurance functions.
- Demonstrated ability to build and refine service delivery and governance processes
- Demonstrated experience in implementing and embedding compliance processes and systems within large, matrix-structured environments.
- Strong stakeholder management skills with the ability to influence and drive action
- Strong analytical, problem solving and strategic planning ability.

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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