Quality Assurance Lead

3 months ago

Melbourne, Australia iSelect Full time

Quality Assurance Lead

**About us**:
At iSelect, we're passionate about making Australians' lives easier by saving them time, money, and effort. When it comes to big things, like health cover, car insurance or energy providers, we take on the hard work to make it easier - giving our customers back precious time so they can do more of what they love. With over 20 years' experience, we are a one-stop destination for comparison and purchasing across insurance, utilities and personal finance products. We compare a wide range of brands and our trained comparison experts help customers to compare, select and save more, putting them in control.

**What you do**:
This role focuses on maintaining compliance with iSelect's compliance management framework and quality assurance program, supporting the Senior Risk & Compliance Manager and Compliance Business Partners. Key responsibilities include updating compliance frameworks, reviewing policies and procedures, conducting training, and ensuring all customer interactions adhere to legislative and industry requirements. The position involves managing the business QA framework, overseeing third-party call monitoring, analysing compliance trends for reporting, and providing guidance on legislative changes to stakeholders.

Overall, the role aims to enhance compliance awareness with key stakeholders and improve compliance results within the organisation.

**What you need**:

- Strong understanding of compliance management frameworks, legislative requirements, and industry codes relevant to the organization - ideally in the Utilities industry
- Training and facilitation of compliance requirements in a sales environment
- Managing to a quality assurance framework including reporting insights, conducting call calibrations and reviews
- Ability to analyse compliance trends, assess findings, and generate insights for reporting to stakeholders
- Experience in developing and delivering training programs, along with strong communication skills to educate stakeholders on compliance matters
- Skills in engaging with the business to implement and embed compliance controls effectively
- Ability to build and maintain relationships with various stakeholders, including senior management and external partners

**What's in it for you**:

- **Hybrid & Flexible Working - **3 days in our CBD office - Tuesday, Wednesday & Thursday
- **Professional Development -** We encourage ongoing learning and development with free access to the full Linkedin Learning Library, our own in-house learning Academy and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill
- **Recharge Days -** For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave
- **Referral Bonus -** Earn yourself an extra $1500 by referring another superstar to join our team
- **Salary packaging** - we can help you to maximise your salary with options such as novated leasing.
- **Paid Parental Leave** (for both primary & secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
- **Income Protection Insurance** - a monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work related.
- **Wellbeing Centre -** Our online platform which provides education, support and tools to help you live a healthier and happier life - find online yoga, cardio & boxing classes, healthy recipes and meditation & mindfulness tools.
- **Employee Assistance Program -** Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
- **Rewards Platform -** A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend
- **Annual iStar trip -** We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it real', 'Celebrate' and 'Have Heart'.

**What's next**:

- We can be flexible with interview times, and these will be conducted either over MS teams virtually or face to face
- Please note all applicants must have full working rights and will need to complete full background checks including Police Checks
- Published on 08 Oct 2024, 12:07 AM

Job ID NDYR6

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