Operations Supervisor

5 months ago

Mount Kuringgai, Australia CDC NSW Full time

**About Us**

ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiary Blue Mountains Transit is proudly committed to serving Australian communities by connecting people and places. We have a reputation for providing safe and reliable transport that meets our customer and community needs.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

**The Role**

Reporting to the Shift Manager and being part of the CDC NSW Greater Sydney Bus Contract 14, the Operations Supervisor is responsible for ensuring the efficient and effective delivery of bus services out of our Mt Kuring-Gai Depot. The role involves managing staff performance, shifts, rosters and ensuring that manpower and buses are allocated to fulfill the standards and requirements of Government and commercial contracts.

Key Duties and responsibilities:

- Ensure that Safety comes first in all areas of operations.
- Monitor and maintain shift rosters and ensure drivers and buses are allocated prior to the commencement of shifts.
- Ensure that services are delivered in a manner that allows CDC to meet its contractual KPIs
- Allocate buses and drivers to cover rail replacement and charter bookings ensuring correct management of fatigue and payroll processing.
- Investigate Accidents/incidents by reviewing CCTV and other sources of factual information pertaining to the investigation.
- Monitoring the performance to ensure staff are performing to expected standards and providing support where needed to ensure performance standards are achieved
- Ensure all defects and/or mechanical issues with buses are reported on-time.
- Respond in a timely manner to requests from OCC regarding provision of drivers and buses relating to incidents.
- Complete shift reports (including log sheets keyed into system) in a timely manner.
- Communicate with the Depot Manager, or equivalent, about issues of the day and collaborate with counterparts at other sites to drive best practice across sites.

**About You**
- Previous experience in leading, managing, shift allocating and optimising resources.
- Capable of being able to understand how the delivery of services impacts on contractual KPIs.
- Capable of interpreting company policies and procedures and reports.
- Demonstrated experience of leading teams whilst creating a positive working culture that fosters and encourages the development of their team
- Ability to manage conflicting priorities whilst delivering on agreed timelines.
- Experience in using computer systems to manage shifts and rosters.
- Excellent communication and problem-solving skills.
- If you are an operations professional ready to join a dynamic, proactive team and help ensure your community get to where they are going safely then APPLY NOW

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