Service Delivery or Support Analyst
3 weeks ago
Business Enabling Services Group / ICT Division
- APS 4 ($74,012 - $84,472) | Ongoing | Full-time & Part-time
- Canberra, ACT
**ABOUT THE DIVISION & BRANCHES**
ICT Division (ICTD) is the pre-eminent supplier of ICT services to the Whole of the Australian Government.
ICTD strives to deliver robust and secure ICT infrastructure with capabilities designed to foster mobility, collaboration and innovation. This is achieved through provision of streamlined policy and governance processes that align ICT solutions with customer expectations and the Departments transformation agenda. By strengthening our cybersecurity posture, ICT Division continues to protect the integrity of Finances information and ICT assets.
ICTD has six branches:
- Online Services
- Central Budget Management System Operations
- Internal Services
- Governance and Procurement
- Government Services
- Parliamentary Expenses Management System development
**For more information regarding the branches and key responsibilities, please see vacancy pack below.**
**ABOUT THE**
**OPPORTUNITY**
The Teams within the ICTD are looking for APS 4s to contribute to responsibilities, including:
- providing an excellent standard of customer service
- providing advice based on professional knowledge
- developing data gathering and management procedures and tools
- gathering and analysing evidence and data and document and analyse results
- undertaking moderately complex technical tasks or activities
- manipulating and presenting data to contribute to the development of reports
- contributing to the implementation of systems improvement initiatives
- liaising with internal and external professionals to complete assessments or make referrals
- undertaking activities to develop knowledge and expertise in relation to professional skills
- demonstrating effective written and oral communication skills
- working collaboratively across various teams
- providing after hours support on an on call rotating roster.
**DETAILED VACANCY INFORMATION**
For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
Frequently Asked Questions Opens in new window
Frequently Asked Questions Opens in new window
2023-095 - Vacancy Pack Opens in new window
2023-095 - Vacancy Pack Opens in new window
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