Store Excellence Business Partner Qld/nt

1 week ago

North Sydney, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

The role of Store Excellence Business Partner is responsible for enhancing the capabilities of our retail store networks in order to achieve desired outcomes for EssilorLuxottica. This will be accomplished by providing on-site coaching and support that specifically emphasizes the following areas:

- Enhancing optical dispensing skills
- Improving sales and service excellence, thereby enhancing the overall customer experience
- Expanding product knowledge and optimizing sales mix
- Fostering operational efficiency and excellence in store management
- This role does have an overnight travel requirement where you will be expected to make store visits within your region, approximate travel requirement would vary depending on location however can range from 1 night to 3 nights within the QLD/ NT Regions._

**Requirements for Success**

As a crucial partner to both the State Sales team & Training team, this role will be instrumental in devising and implementing plans for developing capabilities that are in line with the POAP (Plan, Organize, Act, and Progress) framework, while simultaneously promoting industry best practices.
- Ensure retail operating standards and KPIs are met through the delivery of capability development programs
- Deliver in store coaching and support that increases store team capability to achieve business results
- Drive a premium customer experience across our EssilorLuxottica store network
- Support the capability sign off procedure for talent progression
- Contribute to the long-term strategic plan through shared insights

**Skills & Experience**
- Tertiary qualifications in Business, Education, or related discipline
- Experience working with stakeholders at various levels
- Enjoys working in a fast-paced environment and can manage tasks with competing deadlines
- Organisational, planning and problem-solving skills
- Exceptional communication skills and a desire to give the best customer experience
- Optical dispensing skills essential

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica family
- Holiday Club - 1 extra week of annual leave (Totals 5 weeks of annual leave per year)

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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