Health Support Officer

5 months ago

North Sydney, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Health Support Officer

What are my accountabilities?- Engage with providers to deliver Injury bookings, Pre-Employment Medical Assessments and Drug and Alcohol testing- Manage medical service tickets within agreed KPI’s, leveraging Hubspot as a tool to track and prioritise workload- Resolve any client queries and provide reporting requests

About you:
- Passionate about customer service and an ability to organise your workload effectively- Can pick up online systems quickly- Ability to problem solve

Who we are:
Direct Health Solutions is Australia's largest 24x7 telehealth provider for employers, offering a range of specialist HR services and safety software platforms. We are owned by Sedgwick Australia and provide expertise in absence management, injury management, health and safety management, pre-employment medicals and employee relations case management. Our services are underpinned by a team of tele-nurses, tele-doctors, tele-physios and tele-psychs, and powered by technology modules designed to centralise workforce data.

Sedgwick is an Equal Opportunity Employer.

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