Sharing & Recoveries Advisor

2 weeks ago

Brisbane, Australia Suncorp Group Full time

**What you’ll do**:

- Proactively manage a portfolio of managed and non-managed sharing claims in accordance with legislative, regulatory, and procedural guidelines to achieve cost effective and timely claim resolutions.
- Pursue potential recoveries by obtaining supporting financial information from relevant parties and negotiating the necessary terms and conditions in support of positive outcomes.
- Ensure timeliness of recovery payments and maintain details of recovery payments on relevant databases.
- Identify opportunities to improve systems, processes and claims management strategies.
- Collaborates across and within teams and builds strong relationships with customers to match the right solution to each customer’s needs - placing the customer at the heart of decisions.
- Provide an excellent level of customer service to the legislative authority, employers, and injured workers through compliance with legislation, timely response times and efficiency in processing.
- Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and business objectives.

**What you’ll bring**:

- Knowledge of CTP, workers compensation or a legal background would be well regarded.
- High attention to detail
- Strong oral and written communication skills
- Customer service experience with a commitment to delivering high quality solutions within required timeframes.
- Ability to make effective decisions in a timely manner.
- Planning and organisation skills - establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same.
- Ability to implement the necessary tools and techniques to effectively balance and manage priorities.
- Demonstrate people skills and a customer service outlook in decision making and processing activities, that contributes towards the effectiveness of departments supported by the team and meets their scorecard goals.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Hybrid working** - this role offers the opportunity to work from both in the office and from home (after onboarding training complete).
- **Employee discounts and rewards -** exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness**:

- We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

**Advertised**: 11 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 20 Dec 2024 AUS Eastern Daylight Time

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