Family Support Specialist

6 months ago


Varsity Lakes, Australia G8 Education Full time

514776
- Varsity Lakes, QLD, 4227
- Customer and Marketing
- Permanent Full time

Add to favourites Favourite View favourites

G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our core values of passion, innovation, dedication, compassion, and integrity, unite us on our journey to ensure the health and happiness of future generations where we are committed to developing a culture that empowers and rewards our family of early childhood educators, teachers, leaders, and support office team members.

**The Opportunity**

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8’s network of 430+ Centres and 21 brands. We are offering employment types that are Casual and Fixed Term for this organisation.

If selected for this exciting call centre opportunity, you will be responsible for the following:

- Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
- Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
- Record and maintain our customer enquiries database within our CRM
- Work across multiple technology platforms and databases
- Identify and escalate complex enquiries
- Liaise with our centre network to enhance the quality of support provided to our families and centres

**About You**

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

- Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
- A genuine interest / passion for early education and childcare
- Ability to confidently work across multiple systems and databases
- Strong customer service and relationship building skill-set
- Clear and concise written and verbal communication skills
- Excellent organisation skills and ability to stay focused in a high-volume environment.
- Able to work on a 38-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:00am to 7:00pm

**Benefits Include**:

- Competitive salary package
- Work From Home & Hybrid working conditions encouraged.
- Career development opportunities as part of a large ASX-listed company
- Flexible working arrangements and role autonomy
- Access a 50% discount on early education and childcare fees at any G8 Education Centre.
- Exclusive access to our employee benefits program covering a wide range of discounts and promotions
- G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority and all team members are expected to embrace this shared commitment._



  • Varsity Lakes, Australia G8 Education Full time

    516816 - Varsity Lakes, QLD, 4227 - Customer and Marketing - Casual Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 42,000 children every day. Our core values of...

  • Family Support Officer

    5 months ago


    Varsity Lakes, Australia G8 Education Full time

    511228 - Varsity Lakes, QLD, 4227 - Customer and Marketing - Permanent Full time Add to favourites Favourite View favourites G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our...


  • Varsity Lakes, Queensland, Australia Opal HealthCare Full time

    About the RoleWe are seeking a skilled Healthcare Support Specialist to join our team at Varsity Views Care Community.Job DescriptionThis is a Night shift only position, requiring Certificate III in Individual Support/Aged Care or equivalent. As a Healthcare Support Specialist, you will assist residents with Personal Care needs and Activities of Daily...

  • Support Coordinator

    5 months ago


    Varsity Lakes, Australia Treehouse Innovative Families Full time

    **Are you passionate about providing access to supports for NDIS Clients?** - If this sounds like you, we are seeking a dynamic NDIS Support Coordinator to play a pivotal role in assisting participants and facilitating their access to NDIS services._ **About us** Treehouse Innovative Families and Ladybug Therapeutic Collective (Treehouse & Ladybug) provide...


  • Varsity Lakes, Australia TLH Recruitment Full time

    Permanent full-time opportunity with clear career trajectory! - Join a dedicated team in creating genuine change for Australia - Work from a contemporary office in Varsity Lakes, QLD, with your own office. - Permanent full-time opportunity - Monday to Friday - 8.30 to 5pm - Contemporary office location based in Varsity Lakes, QLD (With your own personal...


  • Varsity Lakes, Australia Medrecruit Full time

    Our client is advertising an opportunity for a non-VR GP to permanently join their team at a GP - Clinic in QLD.The ideal start date for this position is ASAP.Position Details:On-site Telehealth role4 days on / 4 days off With this opportunity you will be working for a specialist pre-hospital medical practice and private ambulance service that provides...


  • Varsity Lakes, Queensland, Australia Recruit Shop Full time

    About The OpportunityWe are seeking an experienced Executive Support Specialist to join our team in Varsity Lakes. As a key member of our operations team, you will play a vital role in the daily success of our boutique accounting firm.Key Responsibilities:Lodgement of tax returns and management of client dataMonitoring ATO deadlines for BAS, IAS, and Tax...


  • Varsity Lakes, Queensland, Australia Lake Orr Family Practice Full time

    General Practitioner Opportunity at Lake Orr Family PracticeWe are seeking an experienced General Practitioner to join our team at Lake Orr Family Practice in Varsity Lakes. Our practice provides comprehensive primary healthcare services, including women's health, men's health, preventative medicine, and chronic illness care.Requirements:Registered Medical...


  • Varsity Lakes, Queensland, Australia Greencross Vets Full time

    Job Opportunity: We are seeking a skilled Veterinary Emergency Specialist to join our team at Greencross Vets.About the Role: As a Veterinary Emergency Specialist, you will be responsible for providing high-quality patient care in a fast-paced emergency environment. You will work closely with our experienced team to deliver exceptional care to our patients...


  • Varsity Lakes, Queensland, Australia Greencross Vets Full time

    **Unlock a Rewarding Career in Emergency Veterinary Care**At Greencross Vets, we're seeking a skilled Emergency Veterinarian to join our dynamic team. As a critical care specialist, you'll have the opportunity to make a real difference in the lives of animals and their owners.**Our Team Culture**We prioritize team wellbeing and encourage a positive,...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    Job OverviewWe are seeking an experienced Emergency Veterinarian to join our team at Animal Referral Hospital. As a key member of our emergency care team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Key Responsibilities:Providing emergency veterinary care to patients,...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    OverviewAt Animal Referral Hospital, we're looking for a skilled Emergency Veterinarian to join our team. If you're passionate about providing exceptional patient care and have a strong commitment to teamwork, we want to hear from you.About the RoleWe're a dynamic and supportive team that values the well-being of our staff and patients alike. As an Emergency...

  • Veterinary Specialist

    2 weeks ago


    Varsity Lakes, Queensland, Australia Greencross Vets Full time

    Job OverviewWe are seeking an experienced Emergency Veterinarian to join our team at Greencross Vets.This is an exciting opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our team.Key ResponsibilitiesProviding exceptional patient care and treatment in our...


  • Varsity Lakes, Australia A Team Tuition Full time

    **Highly Rewarding Marketing Career Development Role** A fast-paced growth environment, working alongside a passionate team of genuinely good people, where your professional development will skyrocket and you have the opportunity to be creative. If this sounds like your dream opportunity, the Marketing and Communications Specialist position could be perfect...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    Job OverviewWe are seeking a skilled Veterinary Emergency Specialist to join our team at Animal Referral Hospital. As an Emergency Veterinarian, you will be responsible for providing high-quality patient care in a fast-paced emergency setting.About the RoleOur ideal candidate will have experience as an Emergency Veterinarian and be registered with the...


  • Varsity Lakes, Queensland, Australia Lake Orr Family Practice Full time

    Exciting Opportunity for a General PractitionerLake Orr Family Practice is seeking a skilled and experienced General Practitioner to join our dynamic team. As a key member of our practice, you will be responsible for providing high-quality primary care services to our patients.Key Responsibilities:Provide comprehensive medical care to patients, including...


  • Patterson Lakes, Victoria, Australia The Cove Family Medical Centre Full time

    Opportunity OverviewThe Cove Family Medical Centre is seeking a motivated and experienced General Practitioner to join our team in a fully equipped and operational medical practice facility. As a valued member of our practice, you will have access to a wide range of patients and the support of experienced administrative staff and four nurses.About the...


  • Varsity Lakes, Queensland, Australia Recruit Shop Full time

    Are you a highly organized and detail-oriented professional looking for a challenging role in an accounting firm?We are seeking an experienced Administrative Support Specialist to join our team at Recruit Shop, based in the heart of Varsity Lakes.About The OpportunityThis is a fantastic opportunity to work with a dynamic and close-knit team, providing...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    Unlock Your Potential as an Emergency Veterinarian on the Gold CoastWe are seeking a highly skilled and motivated Emergency Veterinarian to join our team at Animal Referral Hospital. As a key member of our emergency department, you will be responsible for providing exceptional patient care and collaborating with our experienced team of veterinarians and...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    Job SummaryWe are seeking an experienced Emergency Veterinarian to join our dynamic team at Animal Referral Hospital. As a key member of our emergency medicine department, you will be responsible for providing high-quality patient care and collaborating with our team to deliver exceptional results.About the RoleProvide emergency and critical care services to...