Hotel - Front of House Staff/supervisor

2 weeks ago


Adelaide, Australia Cosmo On Bank Hotel Full time

We are on the lookout for a dynamic and resourceful _**'Front of House Staff/Supervisor - Cosmo On Bank (COB) Hotel'**_ to join our expanding team at BOSS Group which owns multiple hotels among other diverse businesses. This role will place you at the forefront of COB's interactions with the guests while also supporting the Hotel Manager in efficiently managing daily operations, ensuring guest satisfaction, and promoting employee engagement across COB. This role offers an exciting opportunity to gain valuable experience in the intricacies of hotel management.
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- **Responsibilities**:

- Operations Support_
- Collaborate with the Hotel Manager to oversee day-to-day operations.
- Assist in optimizing the functioning of different operational areas and overall guest experience.
- Aid in managing stock levels and operational logistics.
- Finance and budgeting_
- Work closely with the Hotel Manager to adhere to budgetary constraints set by executive management.
- Contribute to meeting operational and payroll budget targets.
- Assist in maintaining transparent and accurate financial records.
- Compliance_
- Support the Hotel Manager in ensuring safety and compliance.
- Staff Management and Collaboration_
- Assist in managing rosters, recruitment, onboarding, and training of new staff.
- Development_
- Contribute ideas for marketing opportunities through social media, events, and brand and local partnerships, and any other imnrpovements.
- Support the implementation of new systems as needed.
- Guest Experience_
- Address and resolve guest concerns promptly and appropriately.
- Assist in all areas of the hotel where required.
- Contribute to venue and room checks to ensure high standards of housekeeping.
- Contribute ideas to enhance the guest experience.
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- **Requirements**:

- Bachelor’s degree/higher education qualification/equivalent in Hotel Management and/or Business Administration, or experience in hospitality management operations in a similar capacity.
- Strong organizational skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Ability to collaborate effectively within a team.
- Knowledge of hotel management software.
- Capacity to multitask and contribute to achieving expected results.
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Schedule:

- Rotating roster
- Weekend availability

**Experience**:

- Hotel management: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 04/05/2024


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