Desktop Support Analyst

3 weeks ago

Brisbane, Australia Stantec Full time

Desktop Support Analyst - ( 240001K2 )

**Description**
- Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always_ **_design with community in mind._**
- We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe._

**About the role**

**Key accountabilities for this role include**
- Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
- Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
- Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
- Deploy software updates and security patches to workstations.
- Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
- Ensure the safe, secure and effective disposal of Stantec computing devices.
- Installation of all user related Software on receipt of an approved Service Request.
- Participate in cross training and mentoring with service delivery teams.
- Participate in IT projects as an operational resource performing tasks as required.
- Contribute to the development of operational procedures and documentation.
- Collaborate with a global workforce.
- Able to work after office hours as required.
- Able to travel across offices from time to time.
- Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.
- Complete all work in line with Stantec Health and Safety program

**Skills & Specifications**

Qualifications & Experience

+ Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement

+ some experience working in an IT environment required

+ Travel will be required, must have valid driver’s license.

+ Must have rights to work in Australia

**Skills**:
+ Self-starter - The ability to work with mínimal supervision

+ Demonstrates an outstanding “customer orientated” service management experience

+ Ability to build relationships through strong interpersonal skills (written and verbal)

+ Demonstrated capability for problem solving, decision making, sound judgement and assertiveness

+ Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach

+ Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams

+ Process orientated, able to work cross functionally in a team environment

+ Promotes innovation and continual process improvement

**_What we offer_**
- Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing._
- _Option to purchase up to 4 weeks additional leave._
- _Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning_
- _Mentoring for your own development and the opportunity to mentor others_
- _A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables_
- _Professional Memberships_
- _Salary Continuance Insurance (SCI)_
- _Mental Health and Wellbeing Programs_
- _Service Recognition Awards_
- _Employee Assistance Program_

**_About Stantec_**
- The Stantec community unites approximately 28,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life._
- Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships._

**_How to apply_**

**Qualifications**

Tertiary or industry qualification in Information Technology (or equivalent)

**Primary Location** : Australia-Queensland-South Brisbane

**Organization** : BC-3094 IT Services-AU Corporate

**Employee Status** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Schedule** : Full-time

**Job Posting** : Apr 8, 2024, 3:15:56 PM

**Req ID**: 240001K2

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, g

  • Desktop Support Analyst

    5 days ago

    Brisbane, Australia Corrs Chambers Westgarth Full time

    492646 Brisbane Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office. The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient...

  • Desktop Support Analyst

    5 days ago

    Brisbane, Queensland, Australia Corrs Chambers Westgarth Full time

    492646BrisbaneTechnologyFull timeVIEW FAVOURITESJoin Corrs Chambers Westgarth, Australia's leading independent law firm.An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office.The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of...

  • Desktop Support Analyst

    5 days ago

    Brisbane, Queensland, Australia SMEC Full time

    The RoleWe're seeking to engage an enthusiastic Desktop Support Analyst (Level 2) to join our IT Team in Brisbane. In this role, you'll be responsible for support users operating installed hardware and software, within their assigned business units. You'll also provide employees with high quality desktop and user support, including innovative and timely...

  • Desktop Support Analyst

    2 weeks ago

    Brisbane, Australia Agylex Full time

    **Role**: Desktop Support Analyst **Assignment Duration**:6 months (with the possibility of extension) **Detailed JD (Roles and Responsibilities)** - Relevant 5 Yrs. of Experience - Provide a professional and well-mannered telephone and face-to-face service for all enquiries. - Provide an effective interface between users and service providers supplying...

  • Desktop Support Analyst

    3 weeks ago

    Brisbane, Australia Gallagher Full time

    Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible organisation expressed through our Shared Values, The Gallagher Way. We are proud to be one of Australia’s...

  • Desktop Support Analyst

    6 days ago

    Brisbane, Queensland, Australia Gallagher Full time

    Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible organisation expressed through our Shared Values, The Gallagher Way. We are proud to be one of Australia's Top...

  • Desktop Support Analyst

    5 days ago

    Brisbane, Queensland, Australia SLR Consulting Full time

    About the business and the roleSLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide global...

  • Desktop Support Analyst

    3 weeks ago

    Brisbane, Australia Tes Global Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...

  • Desktop Support Analyst

    3 weeks ago

    Brisbane, Australia Tes Global Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...

  • Desktop Support Analyst

    1 week ago

    Brisbane, Australia SLR Consulting Full time

    **About the business and the role** SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. - We provide...

  • Desktop Support Analyst

    5 days ago

    Brisbane, Queensland, Australia Tes Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...

  • Desktop Support Analyst

    5 days ago

    Brisbane, Queensland, Australia Tes Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...

  • Desktop Support Analyst

    6 days ago

    Brisbane, Queensland, Australia Tes Global Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...

  • Desktop Support

    4 weeks ago

    Brisbane, Australia EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...

  • Desktop Support

    2 months ago

    Brisbane, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support

    5 days ago

    Brisbane, Queensland, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement Reimaging computers/hard...

  • Desktop Support Officer

    7 days ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **What You will be doing**: - Actively participate in a responsive and effective incident and problem resolution service that will minimise disruptions and meet agreed performance targets for desktop environment/s including peripheral devices. - Maintain high levels of professional communication with customers and management to ensure the provisioning of a...

  • Desktop Support Analyst

    3 weeks ago

    South Brisbane, Australia Stantec Full time

    Desktop Support Analyst - ( 2300034J ) **Description** - Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always_ **_design with community in mind._** - We care about the communities we serve—because they're our communities too. We're...

  • Desktop Support Analyst

    2 weeks ago

    South Brisbane, Australia Stantec Full time

    Desktop Support Analyst - ( 240000SQ ) **Description** - Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always_ **_design with community in mind._** - We care about the communities we serve—because they're our communities too. We're...

  • IT Support Analyst

    4 weeks ago

    Brisbane, Australia Halcyon Knights - LogicMelon Full time

    Our client is an award winning law firm winning the employer of choice award for gender equality for the 10th consecutive years and we have an excellent opportunity for an experienced IT Support Analyst to join our clients dynamic and supportive IT Team. The role will be **full-time in our clients office** based on the lively Eagle Street, Brisbane...