Supervisor

3 weeks ago

Deer Park, Australia The Comfort Group (Parent) Full time

General Duties
- Organise delivery trucks and truck loads to maximise capacities with effective loading times to meet customer expectations.
- Maintain effective communication lines with the Ops Manager and DIFOT and improvement opportunities.
- Hands on approach for loading delivery trucks.
- Actively involved with workplace inspections, risk assessments, competitive edge and housekeeping.
- Ensue quality and environmental system requirements are adhered to.
- Follow and enforce site instructions and standard work practices including the correct use of forklifts.

SleepMaker
- Manage dispatch personnel and repair work.
- Responsible for pick list generation.
- Coordinate daily retail customer delivery bookings.
- Coordinate unloading of trucks into the warehouse.
- Coordinate late order management from other deports including Deer Park.
- Communicate with Account Managers re any supply short falls.
- Coordinate with Account Managers regarding trade sows or mall sales.
- Manage Customer Returns and bed replacements.
- Ensure stock is correctly labelled and recorded in Syteline.
- Ensure warehouse housekeeping is maintained and product is secure.
- Cage inspections and liaise with Operations Manager for maintenance.
- Rotation of stock.
- Fax POD’s to customer service.
- Print pick slips.

People Management & Leadership
- Contribute to effective team decisions and the development of both site and total Company performance.
- Hold regular communication meetings with the team to communicate and deliver on day to day and longer term plans.
- Ensure good clear communication within the warehouse, other departments and all customers.
- Maintain effective communication lines with the site leaders, including but not restricted to issues concerning OHS / E / Q, CE, staff relations, conduct, DIFOT issues and improvement opportunities.

People

Leading your team to ensure the provision of a work environment that encourages individuals to perform at their full potential.
- Lead by example with own leadership behaviours being consistent with the values, vision, goals, and priorities of TCG.
- Lead with enthusiasm, energy, consistency, and an action orientation. Be the champion of time management.
- Collaboration and participation from all levels in problem solving.
- PD’s are current and team members have clarity of accountabilities, responsibilities, and deliverables.
- Performance goals are set collaboratively, reviewed regularly on time and are of high quality creating value.
- Key performance indicators are developed, understood, and incorporated into goal setting.
- Team members engaged and committed to achieving goals. Good alignment and engagement scores achieved.
- Identify employee training and development needs to enhance their productivity, effectiveness and job satisfaction.
- Performance management of team members in line with Company policies and procedures.
- Manage absenteeism to ensure compliance with Company procedures.
- Responsible for site manpower.

Safety & Quality

OHS accountabilities and responsibilities include but not limited to:

- Safety and Quality Management System accountabilities and responsibilities relevant to the position as outlined in the Safety &/or QMS system guidelines and procedures.
- Act responsibly for the safety of self and others, including the reporting of all hazards, incidents and near misses, wearing of any designated PPE, ensuring that tools/equipment are in a safe condition before use and your immediate work area safe with no trip, slip or fall hazards unresolved.
- To work collaboratively with other team members to ensure a safe, productive, and enjoyable workplace.
- Follow reasonable instructions and comply with the relevant safe work procedures.
- Participate in OHS improvement activities.
- Understand your site evacuation plan in preparation of an emergency.
- Escalate unresolved issues to a SNR Manager, P&C Team and/or via the Whistle Blower process.

Conduct

Demonstrate and maintain a high standard of personal conduct to ensure compliance with all legislative and/or Company policy obligations including but not limited to:

- Accurate recording of attendance, notification of absence and leave.
- Ensure your conduct reflects the Company commitment to a workplace that is inclusive and free from any form of harassment or discrimination.
- Ensure your fitness for duty, and the safety, health and welfare of yourself and others in the workplace, whether co-workers or visitors.
- Ensure your personal conduct does not damage or harm the integrity or reputation of the Company, its employees, or clients.
- Follow the dispute resolution reporting process for the reporting of personal grievances and related issues.

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