Business Energy Advisor

6 months ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Business Energy Advisor is an exciting 12-month max-term opportunity in our Business Customer & Growth team based at our Perth CBD offices.

The Business Energy Advisor services the energy needs of non-contestable business customers. The team collaboratively delivers excellent customer service, ensuring a seamless customer experience through inbound telephone queries related to new accounts, products, and billing.

**Key responsibilities of the role include**:

- Manage incoming calls and other customer communications, using straightforward and clear language, active listening skills, and proficient problem-solving capabilities to consistently meet or exceed customer expectations.
- Demonstrated ability to remain composed when addressing objections and to establish trust, ensuring the delivery of efficient and personalised service when resolving billing, metering, new connections, and business movements queries.
- Consistently elevating the customer experience in each interaction; ensuring operational excellence is maintained, as evident through quality listening targets, leading to continuously improving Customer Effort Score.
- All customer interactions follow Synergy's processes and policies, with a strong emphasis on adherence to the Code of Conduct for Supply of Electricity to Small Use Customers.

**What you’ll bring**:

- Completion of year 12 certification
- 12 months + experience in customer service, preferably in a call centre environment
- Demonstrated ability to work within a customer relationship system (CRM) and use other service technology tools
- Previous experience in energy related industry would be preferred, but not essential
- SAP/ Salesforce CRM and Genesys telephony platform experience will be highly regarded

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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