IT Help Desk Officer

2 months ago

Sydney, Australia Mulpha Full time

**Introduction**:
ABOUT MULPHA

Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets, and invests in some of the fastest growing and most vibrant economies including Australia, New Zealand, the UK and Malaysia.

At Mulpha, we are committed to continually unlocking potential in our ventures. For that reason, we recognise that people are essential in delivering the future success of the Mulpha Group and are committed to building a high-performance culture. High performance within the Mulpha Group is characterised by: a learning and growing environment; a high achievement orientation; a sharing environment - information, resources, ideas and goodwill; commitment to be the best we can be; humility, fairness and openness in how we go about our work.

**Description**:
THE ROLE

As the IT Help Desk Officer, you will be the main contact point to assist users, entities and business units requiring 1st Level help desk support.

**Key responsibilities include**:

- Provide polite & professional customer service with a smile and friendly demeanour.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, phone systems, printing, and all IT related queries
- Determine the customer’s needs and offer to follow up on anything that cannot be rectified on first contact
- Gather and analyse information about the user’s issue
- Assist in onboarding and offboarding of employees
- Document all issues in 1st level support ticket system Manage Engine, update and ensure issues are closed off.
- Ensure knowledge base and IT processes are updated to assist users in everyday issues

YOUR BACKGROUND
- HSC Qualifications or Computer Science degree
- Similar experience in a previous role
- Clear communication skills
- Technical knowledge of computers and operating systems
- Effective communication and experience in transitioning processes and procedures during systems implementations
- Proficient in the use of Microsoft Office 365
- Exceptional analytical and conceptual thinking skills.
- Excellent documentation skills

WHAT WE OFFER

As part of the Mulpha Family, you can enjoy a range of benefits including
- Staff discounts across our Food & Beverage venues
- Discounts across our numerous 5-star hotels
- Career development opportunities, and a supportive team culture.
- An attractive salary package
- Birthday Leave
- Lifestyle Platform with 400+ retailer discounts
- Salary Sacrificing/Financial Education and benefits
- Career Progression/Mulpha Academy/Study Assistance
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program

ABOUT MULPHA

Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets, and invests in some of the fastest growing and most vibrant economies including Australia, New Zealand, the UK and Malaysia.

At Mulpha, we are committed to continually unlocking potential in our ventures. For that reason, we recognise that people are essential in delivering the future success of the Mulpha Group and are committed to building a high-performance culture. High performance within the Mulpha Group is characterised by: a learning and growing environment; a high achievement orientation; a sharing environment - information, resources, ideas and goodwill; commitment to be the best we can be; humility, fairness and openness in how we go about our work.

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