El1 Service Designer

4 weeks ago

Greater Adelaide SA, Australia Chandler Macleod Full time

**Location***
- Adelaide, South Australia
- **Category***
- Executive
- **Salary**
- $602.55 AUD - $602.55 AUD Daily
- **Posted**
- 31-Jan-2024
- **Work type**
- Casual/Temp
- **Contact**
- Teresa Zanatta
- **Reference**
- BH-156617
-**Mandatory: Australian Citizenship required to work within Federal Government**

**Applications close by 9am Wednesday 14th of February 2024.**

**Our Federal Government client is seeking to engage in MULTIPLE EL1 Service Designers for a 12-month assignment with potential extension in Adelaide CBD**

**About the Team**
The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance their NDIS experience. This experience-design work also aims to improve how agency’s frontline Service Delivery (SD) operates.
**About the Role**
**The EL1 Service Designer is accountable** under broad direction to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of the NDIA.
The position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.
The EL1 Service Designer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums.
**Key skills required for role/s**:

- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
- Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products

**Desirable skills to haves for the role/s**:

- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban

**Responsibilities of the role include but are not limited to**:

- Leading, researching and identifying insights contributing to Agency understanding of information.
- Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Leading and facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
It is highly desirable that the successful applicant understand or lived experience in the field of disability.
**What's on Offer?**
- Position located in **Adelaide CBD.**:

- EL1 602.55 per day + super
- Temporary contract for 12 months, with possibility to extend
- Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm - 7 & ½ hour days 5 days a week.

  • El1 Program Scheduler

    1 month ago

    Adelaide Region SA, Australia Onpoint 365 Full time

    Contract starts February 2023 and ends late June 2023 - Possible 24-month extension available - Adelaide is the preferred location, but flexible arrangements will be considered **EL1 Program Scheduler** - **Contract starts February 2023 and ends late June 2023**: - **Possible 24-month extension available**: - **Adelaide is the preferred location, but...

  • Work Health and Safety

    1 month ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 6 - $91,944 - $104,393 & EL 1 - $120,290 - $129,379 per annum plus superannuation - People Division - Adelaide, SA, Brisbane, QLD, Canberra, ACT, Darwin, NT, Hobart, TAS, Melbourne, VIC, Sydney, NSW **Who we are** People Division, led by the Chief People Officer (CPO), provides human resources (HR) functions for the Department of Climate Change,...

  • El1 Assistant Director

    1 month ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 10am Wednesday 3rd of May 2023.** **Our Federal Government client is seeking to engage EL1 Assistant Director for a 6 month assignment with potential extension in Adelaide CBD.** **About the Team** The Service Guidance and Practice Branch is...

  • Solution Design Manager

    4 weeks ago

    Adelaide Region SA, Australia CYOS Solutions Full time

    **Application closing date**: Friday, 01 September 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Sunday, 01 October 2023 **Location of work**: SA **Length of contract**: 12 months **Contract extensions**: 2 x 12 months **Security clearance**: Ability to obtain Baseline clearance **Rates**: $110 - $140 per hour (inc. super) - EL1...

  • El1 Assistant Director

    1 month ago

    Adelaide Region SA, Australia Chandler Macleod Full time

    **Location** *** - Adelaide, South Australia**Category** *** - Executive**Salary** - $602.55 AUD - $602.55 AUD Daily**Posted** - 10-Oct-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-152400**Applications close by 3pm Tuesday 24th of October 2023.** **Mandatory: Australian Citizenship required to work within Federal...

  • El1 - Assistant Director, Regional Mobile Infrust

    1 month ago

    Greater Adelaide SA, Australia Australian Department of Infrastructure and Regional Development Full time

    **Contact Officer**: **Closing Date**: **11.59pm AEDT, Wednesday 3 April 2024.** **Our Department Values** Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we...

  • Architect & Design Sales Manager

    4 weeks ago

    Greater Adelaide SA, Australia COSENTINO Full time

    Adelaide, AU**What are we looking for**: **What you will do**: **What you need to succeed**: - Creates short and long term sales plans to penetrate architectural and design firms, developers, corporate accounts, new property owners and services providers to gain specifications and sales of work surfaces, flooring, interior cladding and exterior facades. -...

  • Instructional Designer

    1 month ago

    Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - Biosecurity Operations Division - Adelaide, SA,Brisbane, QLD,Melbourne, VIC,Perth, WA,Sydney, NSW - _Want to work in government to support and protect our agriculture industry? _ - _Interested in designing technical training material and assessment tools for Biosecurity Officers? _ **Who we...

  • Data Analyst

    4 weeks ago

    Adelaide Region SA, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 23 August 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Sunday, 01 October 2023 **Location of work**: SA **Length of contract**: 12 months **Contract extensions**: 2 x 12 months **Security clearance**: Ability to obtain Baseline clearance **Rates**: $90 - $130 per hour (inc. super) - EL1...

  • Customer Service Consultant

    1 month ago

    Greater Adelaide SA, Australia DFP Recruitment Services Full time

    **Job description**: *** **The Role**: The Customer Sales and Service Specialist will focus on delivering exceptional service to Telstra customers. The Specialist will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales and service enquiries. You...

  • Disability Client Services Representative

    1 month ago

    Greater Adelaide SA, Australia Bedford Full time

    Classification- Community Service & Development- Location- Adelaide (Kaurna)- Type- Permanent / Full Time- Closes- 8 February 2024 - at 11:59pm ACDT- Combine an administrative and support background in a rewarding role that helps our clients navigate the NDIS services available at Bedford_ - Permanent, full time with flexible work arrangements negotiable -...

  • Learning Designer

    4 weeks ago

    Adelaide Region SA, Australia Modis Full time

    One of our premium clients based in Adelaide are looking for a Network/System Engineer. In this role you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company. Skills and Experience: - Proven skills and experience in innovative learning design and the development of student-centred digital...

  • Strategic Designer

    1 month ago

    Adelaide Region SA, Australia CYOS Solutions Full time

    **Application closing date**: Friday, 18 August 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Monday, 04 September 2023 **Location of work**: SA **Working arrangements**:The Digital Transformation Agency has offices in Canberra and Sydney. Working arrangements will be dependent on where the successful applicant is based. Working...

  • Architect - Design Manager

    1 month ago

    Adelaide Region SA, Australia Nido Early School Full time

    Nido Early School is an operator of early childhood education and care services across Australia. Nido’s Vision is to build the capacity of the worlds teachers so they can deliver quality early education to children in all places and in all circumstances. At Nido, we're on a mission to transform early education across Australia, and you can come with us...

  • Design and Drafting Manager

    1 month ago

    Adelaide Region SA, Australia Essential HR Full time

    Use your proven experience and skills in building design and drafting - Bring your leadership to a values driven organisation, offering great benefits - Be part of one of SA's most successful residential housing companies **Why join the Fairmont team**: The Fairmont Housing Group is one of SA’s largest and most successful residential housing and...

  • Solutions Designer

    4 weeks ago

    Adelaide Region SA, Australia Paxus Australia Pty Ltd Full time

    Posted 24 March 2023 - SalaryAU$95000 - AU$101000 per annum - LocationAdelaide - Job type Permanent - DisciplineERP + SAP + CRM - ReferenceBBBH260835_1679616883 **Job description**: **Your Role** Our client's dynamic, diverse and collaborative IT function is seeking to hire a Microsoft PowerApps and SharePoint focused Solution Architect on a permanent...

  • Civil / Construction Worker

    4 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Happy Valley Job Description Summary Due to growth, Service Stream’s Utilities division is seeking experienced civil and construction workers, pipelayers, spotters, labourers, excavator operators, to work on our partnership account with SA Water. About the Role Service Stream's Utilities division is seeking experienced Civil...

  • EL1 Senior Workforce PKI Engineer

    1 month ago

    Adelaide, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Must obtain/ maintain NV1 clearanceEssential criteriaExtensive experience in designing, implementing, and maintaining Public Key Infrastructure (PKI) solutions.Strong communication and stakeholder management skills.Extensive experience as a subject matter expert with industry leading PKI products and...

  • Graphic Designer

    2 days ago

    Adelaide Airport, Australia Adelaide Airport Full time

    To support the marketing efforts by developing and producing graphic design requirements to effectively market the airport through various channels. Working closely with the marketing team, crafting compelling designs for collateral such as advertising campaigns, promotional materials, signage, and other marketing assets. Playing a pivotal role in enhancing...

  • El1 Assistant Director

    1 month ago

    Adelaide Region SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $118,220 -$129,820 + Attractive Superannuation - Contact Officer: Will Hanham on 02 6289 4896 or Margaret Noris on 02 6120 8103 Assistant Directors in the Veteran and Family Policy Division are responsible for developing and implementing new policy proposals and challenging pre-existing policies to improve the services available to veterans...