Consultant, Digital Sales

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Exciting opportunity focused on the customer and driving outcomes**:

- **Support the Digital Sales strategy including strategic rationale for new products**:

- **Permanent, full time role with a minimum of 2 days in the office - 395 Bourke St**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Consultant Digital Sales

**About the role**:
We currently have an opportunity for a Consultant who will support the Digital Sales strategy, drive optimisations across NAB’s public website and secure channels, and identify feature enhancements with a goal to drive an increase in Digital Sales both in volume and in channel share.

In addition, this role will prioritise and be accountable for the benefits of features of key initiatives that relate to the digital sales experience and will drive the delivery of the customer experience for these initiatives.

**Further responsibilities will include**:

- Support transformation and revenue growth across the digital portfolio
- Support delivering end-to-end digital sales strategy for portfolio products
- Achieving the digital sales portfolio targets to drive increases in channel revenue contribution
- Supporting the delivery of agreed improvements and projects outlined in the digital sales roadmap on time, to budget and to quality standards leveraging enterprise resources as appropriate
- Conducting test and target programs across digital assets to achieve financial targets
- Ongoing data analysis of NAB’s key digital sales pathways and performance to inform opportunities for optimisation
- Assisting with identifying new digital channels that can be utilised for Sales / Adoption
- Identify best practice experiences externally from NAB/Financial Industry and bring back to NAB’s customer experience
- Developing strategic rationale and recommendation, to be presented to senior NAB stakeholders for approval
- Developing financial rational and models to support decision
- Work closely with key stakeholders of the funnel (Product and Marketing) to drive improvements across the whole E2E sales funnel
- Supporting emerging/new Digital channels

**What you will bring**:
To be successful in the role you will have experience in funnel conversion optimisation, understanding what drives all parts of the E2E sales funnel as well as experience in digital analytics (utilizing Adobe, Tableau, Google Analytics). Further to this you will have:

- A proactive focus on the customer and driving outcomes
- Strong collaboration and engagement for flexible modes of working
- A mindset of continuous improvement and innovation
- Role-modelling of agile ways of working, including sharing methodology and best practices

If you have the skills and drive that we are looking for, we would love to hear from you.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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