Duty Manager

3 weeks ago

Sydney, Australia Transdev Full time

**Job No**:Ad-3540

**Work Type**:Full Time

**Location**:Sydney

**Categories**:Light Rail
- Working in a 24/7 control room environment supporting our Network Controllers
- Managing complex operational challenges in a dynamic environment
- Providing effective communication across a wide range of stakeholders

**About Transdev**
- At Transdev, we believe public transport plays an important part in how a city comes to life. Our day-to-day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community, and our environment.**The role**
- Working on rotating shifts, you will play a pivotal role in ensuring the smooth and efficient operation of the Sydney Light Rail network by overseeing and coordinating incident response and management from the Operational Control Centre. Working closely with our Network Controllers you will be the first point of escalation providing guidance and support to the team, whilst managing complex operational challenges. This will include engaging with maintenance crews, communicating incident updates to internal and external stakeholders. Ultimately this role is key to the safe and efficient operation of both the Inner West and CBD & South East Light Rail network.

**What you bring**
- Key to your success will be the ability to react with decisive leadership during disruptions and emergency situations to deliver agreed contingency plans. This will be reflected by your ability to work under pressure and at the same time appreciate the impacts to passenger services. Given the nature of the role excellent problem solving and analytical skills combined with the ability to give clear and consistent communications is critical. Previous experience in managing a team in a passenger centric operation will also be valuable to your success in the role.**The benefits for you**
- In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.

**Our Values and beliefs**

**Our recruitment process**
- We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

**Interested?**

**Don’t tick all the boxes? Transdev is committed to a workplace as diverse as the community we serve and we encourage all applicants to apply.**

**Advertised**:10/05/2024

**Applications close**:26/05/2024

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