Concierge

1 week ago

Melbourne, Australia CBRE Full time

**Concierge**

**Job ID**
- 172478**Posted**
- 20-Jun-2024**Service line**
- Advisory Segment**Role type**
- Full-time**Areas of Interest**

Administrative, Customer Service

**Location(s)**

Melbourne - Victoria - Australia

**Be part of a team and culture delivering world class customer experience**

**No weekend work, consistent Monday-Friday office hours**

**Melbourne Precinct | Land of the Wurundjeri People**

We have an exciting new opportunity for an innovative and engaging individual to join the team for this exciting commercial property in the heart of Melbourne, no two days will be the same. You will be accountable for all aspects of this co-working space to ensure the best customer experience.The Guest Relations team will provide the building community with exceptional service, understanding each customer and anticipating their needs daily. They will make people’s workdays more rewarding and efficient by facilitating services and anticipating requirements for the occupants of this co-working space such as loaning an umbrella on a wet day, arranging dry cleaning, or making a lunch meeting reservation.**The Opportunity**:

- Warmly welcoming all visitors, setting the tone for the lobby experience and ambience.
- Managing the Visitor Management sign-in system, providing technical assistance where required.
- Proactively finding opportunities to provide a high-calibre and hyper-personalized service for guests.
- Managing the Concierge service-request portal, responding to all guest-services related requests in a timely manner.
- Providing building and neighbourhood advice to guests and staff.
- Facilitating Concierge services for staff, including Umbrella Loans, Welcome Gift Check-Outs, Restaurant Bookings and assistance with the building app.
- Participate in team brainstorms, through contributing community event ideas
- Conduct research to identify relevant event vendors (e.g.: musicians, catering, styling)
- Liaise with event vendors by providing briefs, brand requirements, bump-in and bump-out information
- Draft communications and set-up booking links to promote events
- Track and report on event attendees

We’d love to see demonstrated experience in a front-of-house capacity, whether it be from a corporate, events or hospitality environment. We don’t want to be prescriptive on what you’ve done, but we would like to see some evidence that you’re:
- A genuine “people-person”, who is natural with meeting and engaging diverse guests
- Passionate for serving others with an interest in creating community
- Diligent with following processes
- Committed to closing-the-loop on requests
- Confident in responding to a range of inquiries or complaints

**What’s in it for you?**
- Structured career development to support you and explore your learning potential and career goals
- Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment.
- Parental leave which is industry leading.
- Wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
- No weekend work, consistent Monday-Friday office hours.

**About Us**
- CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.
- **Can we inspire you to join us?**
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.- We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.We welcome and encourage First Nations People to apply.**Be inspired to elevate your career to new heights.**

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.- We look forward to hearing from you **#WeAreCBRE

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