Customer Service Manager

5 months ago

Melbourne Eastern Suburbs, Australia Frontline Recruitment Full time

**_Customer Service Manager - Large Format Retail - Bentleigh East _**

Join a well-established and prominent retailer with a strong focus on catering to the needs of families, expectant parents, and children at the Hawthorn store. The store is a vibrant hub offering an extensive range of high-quality baby and children's products, from essentials like clothing, toys, and nursery furniture to innovative and stylish accessories.

As an Customer Service Manager, you will play a vital role in supporting the store's growth and ensuring customers' delight with our products and services. You will work closely with the Store Manager to lead a dynamic team and create a welcoming and inspiring shopping environment.

**Your role will encompass a diverse range of responsibilities, including**:
**1. Customer Service Excellence**:

- Ensure all customers receive personalised and exceptional service, making their shopping experience delightful and memorable.
- Handle escalated customer inquiries or concerns with professionalism and empathy, striving for prompt resolutions.

**2. Team Leadership**:

- Support the Store Manager in recruiting, training, and motivating a team of dedicated sales associates.
- Foster a positive and inclusive work culture, encouraging collaboration, teamwork, and individual growth.

**3. Sales and Performance**:

- Assist in driving sales by monitoring and analyzing key performance indicators (KPIs) and implementing effective strategies to achieve targets.
- Contribute to visual merchandising and store layout decisions to optimize product displays and attract customer attention.

**4. Inventory Management**:

- Coordinate with the Store Manager to manage inventory levels, conduct regular stock checks, and ensure product availability at all times.

**5. Store Operations**:

- Assist in overseeing day-to-day operations, including opening and closing procedures, cash management, and security protocols.
- Ensure compliance with company policies and procedures, as well as health and safety regulations.

**Key Skills & Experiences**:

- Proven experience in retail management is a must.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong customer service orientation and a genuine passion for assisting families and children.
- Exceptional communication and interpersonal abilities.
- A proactive and adaptable approach to problem-solving.
- Knowledge of inventory management systems and retail POS software.
- Availability to work flexible hours, including weekends and holidays.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and development within a well-established company.
- Employee discounts on our extensive range of products.
- A supportive and collaborative work environment.
- If you are ready to embark on an exciting journey, surrounded by a dynamic team, and committed to making a positive impact on families and children, we would love to hear from you_

**Job Reference # 192274**

Alternatively, for a confidential discussion, please contact **Bianca McMurray **on **0434 248 227**quoting the reference number above, or check out our website for other available positions.

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