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Website Specialist

4 weeks ago

Sydney, Australia COS Full time

What you will do:

- Take a lead role in website operation, performance monitoring, producing regular reports, carrying out competitor analysis, benchmarking, identifying KPIs, and providing actionable insights
- Ensure product enrichment and product publishing as per sales date.
- Work alongside Online Visual Merchandiser to ensure each store/business unit has the correct staffing levels in line with projected sales targets or objectives
- Plan, create, and execute A/B tests and actions available to the ecommerce team (e.g., website functionalities, checkout processes, and other conversion points) in line with the business goal
- Work closely with a Digital experience specialist for site updates, commercial activities, and A/B testing
- Collaborate with internal/external stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and requirements
- Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
- Troubleshoot and resolve technical issues, partnering with the appropriate teams to ensure timely resolution

**Qualifications**
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are behaviors that we appreciate above and beyond anything else. We are **open-minded** and **curious**, we dare to be **different**, we believe in **constant improvement,**and we **empower and trust** you to take ownership. Our values are part of who we are, what we stand for and how we act.

**What you need to succeed**
- Proven experience in website management and maintenance in an E-Commerce environment
- Strong understanding of user experience (UX) principles and conversion rate optimization (CRO) techniques
- Proficiency in website analytics tools such as Google Analytics or similar platforms
- Strong project management skills and ability to lead website projects and initiatives
- Effective communication and collaboration skills to work with cross-functional teams
- Detail-oriented mindset with a focus on website accessibility, functionality, and security
- Ability to work in a fast-paced environment and prioritize tasks effectively

**Additional Information**
This is a full-time permanent role based at our Australia Area Office in Sydney.

**Benefits**

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive
- H&M Group staff discount
- Annual Leave - 4 Weeks
- Personal Leave - 10 days
- Special additional leave entitlements (based on role and length of service)
- Benefit Platform - Variety discounts through the onboarding platform with access to discounted gym memberships and lifestyle products
- Employee Assistant Program

**Inclusion & Diversity**

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

**Company Description**

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces, and innovative design. The creative soul of the brand is visualized through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role, you can take advantage of a hybrid working arrangement. You will have the flexibility to work remotely and from the office. While remote working is an integral part of our offer, approx.** 3** days per week office presence will be required to foster strong collaborations and teamwork.

We are looking forward to hearing from you