Venue Manager

2 months ago

Surfers Paradise, Australia Whitefox Recruitment Full time

**Are you ready to step into a role where vibrant culture, flavourful cuisine, and festive atmosphere blend seamlessly?**

Our client, a spirited and modern hospitality brand, invites you to become the maestro of their latest venue - a place where Mexican flair and a zest for life are served on every plate. They are on the hunt for a Venue Manager who can channel the exuberance of Surfers Paradise into every customer interaction and staff engagement.

With a mission that revolves around delivering high-quality, fresh, and delicious meals in a fun, modern setting, our client's venues are not just eateries; they're gateways to joy. The moment patrons’ step in, they're transported to a world where every sense is catered to, ensuring a memorable experience.

Our client views their customers, staff, and franchisees as an extended family, the heart of their thriving business. They prioritise a family-focused, customer-centric approach and celebrate the diverse tapestry of our community.

If you relish the thought of modern Mexican cuisine with a twist and appreciate the vibrancy of Mexican culture and art, this opportunity is calling your name. Imagine a space bathed in vivid hot pink hues, where the spirit of the iconic Frida Kahlo is woven into the essence of the restaurant, creating a feast not only for the palate but also for the soul.

You will be steering a festive and family-friendly venue that's quickly becoming a favourite, located in the heart of Surfers Paradise, known for its sunny beaches and exuberant lifestyle.

As a Venue Manager, your role will be crucial in maintaining the high standards of service and culinary excellence that have led to the brand's rapid growth.

Your responsibilities will encompass the full spectrum of venue management, from overseeing day-to-day operations to inspiring a team dedicated to providing an unparalleled dining experience. You will ensure that every guest leaves with a smile, eager to return to their new-found happy place.

**Your responsibilities will include**:

- recruit, train, and inspire a team committed to providing exceptional service. lead with a focus on fostering a vibrant, positive work environment and facilitating staff development.
- ensure each patron receives a warm welcome and enjoys a genuine Mexican dining experience. address and resolve any patron concerns with grace and efficiency to maintain a reputation for excellent service.
- oversee daily operations, ensuring the restaurant runs smoothly and efficiently. this includes managing reservations, seating, and dining flow during peak hours.
- manage the venue's financial objectives by preparing budgets, scheduling expenditures, analysing variances, and initiating corrective actions when necessary.
- uphold high standards of food and beverage quality, freshness, and presentation. monitor and maintain adherence to recipes and service standards.
- ensure compliance with all local, state, and federal regulations concerning health, safety, and alcohol service. maintain a safe and clean environment for both patrons and staff.
- collaborate with the marketing team to implement strategies that enhance the venue’s visibility and reputation. organise and promote events, specials, and new menu items.
- conduct inventory tracking, including ordering supplies, managing stock levels, and minimising waste, all while maintaining the quality of ingredients synonymous with authentic Mexican cuisine.
- build and maintain relationships with suppliers to secure the best prices and products. regularly review vendor contracts to ensure competitive pricing and quality.
- analyse and report on financial performance, customer satisfaction, and staff efficiency. use data to inform business decisions and strategies.
- oversee the maintenance of the venue's aesthetic, ensuring that the decor, music, and lighting contribute to an inviting and culturally rich dining atmosphere.

**To thrive in this role, you'll need**:

- exudes a passion for exceptional customer service and has a knack for problem-solving in dynamic environments.
- can embody the vibrancy of Surfers Paradise, bringing energy, enthusiasm, and a professional flair to the venue.
- has a proven track record in venue or hospitality management, with the ability to lead a team to new heights.
- possesses an understanding of the importance of building and nurturing a community, both within the team and with customers.

**What you'll receive**:

- a competitive salary with opportunities for growth as you help expand our family of venues.
- the chance to work in one of the most exciting and dynamic locations on the Gold Coast, where work-life balance is woven into the fabric of your career.
- a supportive and inclusive work environment that values your contribution and is committed to your personal and professional development.

If you have the drive, the vision, and the leadership skills to take our client's venue to the next level, we want to hear from you.

**Th

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