Travel Consultant Team Leader

6 months ago


Port Adelaide, Australia Entree Recruitment Full time

**Permanent full-time role | $80K to $85K plus super | Located in Semaphore**
- ** Additional leave each year to experience travel opportunities**
- ** Recently established Travel Agency with an exciting brand identity**

**About the Company**

ARIVO Travel is a trusted provider of unparalleled travel experiences catering to leisure and corporate travellers. Their commitment lies in curating memorable adventures by offering the best in flights, accommodations, tours, and experiences. Join ARIVO as part of their small team in Adelaide as they redefine travel, making every journey an unforgettable experience beyond a change of scenery—creating memorable moments for themselves and their clients.

**About the Role**

As the Travel Consultant Team Leader, internally titled as Customer Experience Manager | Leisure Division, you will consult with your network of clients, lead to encourage exceptional customer experiences, improve processes to support success and develop and implement strategies for team growth. Reporting to the Operations Manager, you will manage a team of Travel Consultants based at the Semaphore branch and oversee the day-to-day operations.

**Duties**
- Grow the team productivity and sales
- Create an enjoyable work environment
- Train new team members
- Develop and maintain management processes and implement for the branch and employees
- Strive for branch KPIs and maintain company SOPs
- Develop ARIVO’s presence and brand awareness
- Conduct regular 1-1 with team for continued development
- Consult with clients and develop personal sales
- Manage supplier communication including product updates, systems maintenance and resolutions
- Assist in efficient response to reviews
- Maintain social media presence
- Process payments to suppliers and from clients
- Reconcile payments
- Support agents with financial reconciliations within bookings

**Skills & Experience**
- Experience in the Travel Industry
- Experience in a leadership or supervisor role
- Ideally have an established client base
- Strong customer service and sales skills
- Effective communication and leadership abilities
- Strong initiative and creative approach to problem solving
- Demonstrated enthusiasm and passion for travel
- Strong relationship building abilities

**Culture & Benefits**
- Branch located on the beautiful and busy Semaphore Road
- Exciting brand presence to represent
- Additional yearly leave to experience travel opportunities
- An extra paid day off for your birthday
- Build more than a travel portfolio, establish connections with clients and networks where you are building memorable experiences
- Small team with passionate leadership
- Be part of an organisation where life is encouraged to fit in with your career

**How to Apply**
- Sector:

- Hospitality & Tourism,- Contract type:

- Permanent
- Location:

- Port Adelaide
- Salary:

- $80K-$85K + Super + Team Incentives + Travel Leave
- Job Reference:

- JO-2402-9047
- Contact name:

- Kathy Lyrtzis
- Job published:

- 1 day ago



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