Case Management Officer

1 month ago


Brisbane, Australia Queensland Police Service Full time

QPS provides places of detention across the state for persons who have been denied bail and are awaiting their first or subsequent appearance in court. Following the decision of the court, prisoners who are remanded or sentenced then remain in a QPS Watchhouse until they are transferred to either youth detention or correctional centre.
The State Custody Unit in partnership with the Department of Children, Youth Justice and Multicultural Affairs Youth Justice Custody Team, monitors all youths in custody in watchhouses and the movements from Youth Detention Centres across the State daily.
We provide a strong and inclusive team culture committed to the development and growth of our members across several disciplines.
As the Case Management Officer, the core capability requirements for this role are:

- Provide professional client services to prospective State Custody & Property applicants at attraction events and via web-based/telephone or other enquiries.
- Provide specialist client services to State Custody applicants requiring complex case management during the selection process.
- Actively contribute to the ongoing development and/or review of recruitment policy, practices and procedures and service improvement aspects.
- Provide accurate and timely advice on applicant cases and associated recruitment and selection policy and practices.
- Regularly monitor and evaluate staff in accordance with performance criteria and provide on-the-job training/mentoring to relevant team members.
- Contribute to the ongoing review and development of State Custody recruiting process.

Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.


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