Case Manager

1 month ago

Brisbane, Queensland, Australia Queensland University of Technology Full time
  • $124,337 to $130,257
  • Ongoing, full-time
  • Gardens Point

Who are we looking for?

We are seeking a Case Manager to join Office of the Vice-President (Administration) and University Registrar, Administrative Division.

The position provides high level support and advice to the University Registrar and the Director, Administrative Division in their role as the University's Crime and Corruption Commission (CCC) Contact Officer, Public Interest Disclosure (PID) Contact Officer and Child Protection Coordinator and oversees the management of complex cases and student complaint processes. The work environment is significant in its complexity, and the rapidity with which it changes.

Real world impact

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

About the area

The Office of the Vice-President (Administration) and University Registrar supports the day-to-day management of the business of the office and provides a central point of contact for the various stakeholders of the Division and regarding matters within the University Registrar's portfolio..

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of a postgraduate degree with extensive relevant experience.
2. Proven high level written communication skills including research and analytical skills for investigating issues and interpreting legislation, policies and practices.
3. Proven success in providing detailed advice and recommendations across complex matters.
4. Highly developed interpersonal and relationship management skills, for establishing and maintaining effective working relationships across a large organisation, while also demonstrating respect for sensitivity and confidentiality of issues handled.
5. Demonstrated high-level planning and organisational skills, including the ability to multi-task and work effectively under pressure.
6. Demonstrated ability to apply judgment and diplomacy to complex and/or sensitive issues and those which may be unexpected or unprecedented.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

  • A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
  • Competitive remuneration with up to 17% superannuation.
  • Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
  • Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
  • Leave loading of 17.5%.
  • Purchased Leave Scheme – up to 8 extra weeks.
  • Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
  • Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
  • Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
  • We see diversity and inclusion as our strengths.
  • Explore more benefits of life at QUT .

In support of our

Indigenous Australians Employment Strategy

, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career.

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength –

see our commitment

. If you're curious, innovative, and ready to experience what a career at QUT can offer, we're ready to meet you.

Reference number: 231149

Term: Ongoing, full-time

Remuneration: Total remuneration range: $147,142 to $154,148 pa (HEW9) (inclusive of $124,337 to $130,257 salary pa, 17% superannuation and 17.5% recreation leave loading)

Location: Gardens Point

Job opens: 01-Dec-2023

Applications Close: 17-Dec-2023 at 11.30pm

Open to: Current staff members of QUT who have ongoing full-time work rights in Australia.

In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Find out more and apply by clicking Apply or the link below.

View the job details at: Queensland University of Technology – Case Manager )

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