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Client Liaison Officer

4 weeks ago

Sydney, Australia NSW Government -Northern CPPYJ Full time

**Client Liaison Officer**

**Location - Blacktown**
**Employment type - Full time Ongoing**
**Salary - Clerk Grade 3/4, Salary ($75,992- $83,211), plus employer’s contribution to superannuation and annual leave loading**

**Your role**

Provide Housing services and support, including act as conduit between client/s and contractor/s, to achieve timely resolution of access or related issues that supports efficient, effective service delivery by providers.

**What you’ll do**

As part of the Housing team, you will monitor contractor reporting of non-access issues across all planned work categories, including property assessment surveys, working directly with client/s and escalating protracted or potential issues as required, to ensure timely resolution that enables services to be delivered. You may be required to undertake field work.

You will also
- Monitor vacant turnaround times, providing exception reporting to the management team to ensure service delivery to agreed timeframes.
- Manage, record and report on tenant enquires resulting from client properties asset condition assessments, planned maintenance or other services delivered to ensure issues are resolved or escalated appropriately.
- Monitor Lawns/Grounds/Cleaning contract inspections, escalating non compliance issues as required, to ensure service delivery in accordance with agreed standards and timeframes.
- Build and maintain relationships with internal and external stakeholders to effectively communicate and arrange for planned works and maintenance programs.
- Provide support and assistance to other members of the Housing team as required, to ensure efficient and effective functioning of the team.

**What we’re looking for**
- Experience in a client services role.
- Ability to build positive, collaborative relationships with stakeholders
- Proficiency to balance requests for information, multiple work tasks and competing deadlines in an environment with fluctuating demands.
- Current Driver’s Licence

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Give an example of how you turned a dissatisfied customer into a satisfied one. What did you do?
- Some problem requires developing a unique approach. Tell about a time when you were able to develop a different problem-solving approach and what the result was?

**Applications closes**:Tuesday 28th February 2023 at 11:59pm AEST

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

**_

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