Client Liaison Officer

2 weeks ago

Sydney, New South Wales, Australia nib Group Full time
Client Liaison Officer

Let's talk about nib Thrive
nib's vision is better health and wellbeing for all Australians.

We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities.

We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.


nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.

Let's talk about diversity, equity and inclusion

Let's talk about this role
Your duties may include;
Answering inbound phone calls, provide advice, implement, and
- on actions required

  • Providing NDIS participants information on their NDIS plans and budgets
  • Build and maintain participant and provider relationships
  • Complete data entry requirements in an efficient and accurate manner
  • Undertake participant funding set up in an accurate manner in external and internal systems
  • Have a broad understanding and ability to explain the multiple funding sections within participant plans
  • Manage appropriate records, ensuring accuracy and confidentiality

Let's talk about you


Your ability to build rapport with our providers and participants coupled with your professional and empathetic approach will see you succeed in this role.

If you are a resilient team player with a genuine passion for customer service, who can confidently contribute to our overall business success through effective service and customer experiences, we would like to hear from you

This is a 12-month fixed term contract opportunity, 9:00am - 5:00pm Monday to Friday. Office located in Adelaide CBD close to the train line, this is a hybrid work opportunity however applicants must be within easy travel distance to office.

Let's talk about working at nib


Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers.

We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • Monthly working from home allowance, to support our hybrid working environment
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support your better health whatever that looks for you through our nib Well Program and corporate fitness discounts

The fine print
All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib's NDIS Workforce Policy.


We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Job ID JR102989

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