Guest Experience Expert
7 months ago
**Job Number** 24098138
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a **Guest Experience Expert - Club Attendant**, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
- Assist with serving alcoholic and non-alcoholic beverages to guests
- Assist with setting up and delivery of food, in both buffet and a la carte service
- Provide a dedicated personalised club concierge service
- Prepare for arrival and departure guests, check in and check out service, liaising with other departments during guest journey to ensure guest satisfaction.
- Provide food and beverage service throughout the club lounge’s 5 daily meal periods
- Support Club in general operational tasks
- Understand guest requirements, engaging and inspiring guests with each customer experience
- Ensure the Club Lounge is presentable and clean at all times
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
About You:
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Food and beverage and front office service experience preferred
- Hold an approved Responsible Serving of Alcohol certificate
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24036305 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24092830 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Expert
1 month ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24194582 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24084574 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24081941 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
2 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24179189 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** Full Time / Part Time **Job Number** 24052005 **Job Category** Rooms & Guest Services Operations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you excited to work and create epic...
-
Guest Experience Expert
4 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24153795 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...
-
Guest Experience Expert
2 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24174043 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24109392 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...
-
Guest Experience Expert
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24080159 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...
-
Guest Experience Expert
1 month ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24191701 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...
-
Guest Experience Expert
1 month ago
Melbourne, Australia Marriott Full timeAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with...
-
Guest Experience Expert
3 weeks ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24206110 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...
-
Guest Experience Expert
2 months ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24179189 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...
-
Expert Guest Experience Ambassador
3 weeks ago
West Melbourne, Victoria, Australia Marriott Full timeWe are seeking an ambitious and driven Expert Guest Experience Ambassador to join our team at Courtyard by Marriott. This is a part-time Overnight role, working 11:00pm - 7:00am, and will provide you with the opportunity to grow and develop in a fast-paced environment.The successful candidate will be responsible for delivering exceptional guest experiences,...
-
Guest Experience Expert
3 weeks ago
West Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24205375 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Courtyard by Marriott offers a refreshing environment that helps...
-
Guest Experience Expert
3 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24167720 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...
-
Overnight Guest Experience Expert
1 month ago
West Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24197204 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Courtyard by Marriott offers a refreshing environment that helps...
-
Guest Experience Expert
2 weeks ago
Melbourne, Australia Marriott Full timeThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert -...
